OPERATIONS REVIEW SPECIALIST - LW - 60060348 1 1 1

State of Florida•Jacksonville Beach, FL

1d•$52,435•Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. OPBI is also responsible for quality assurance and quality control of the administration of the ESS benefit programs. TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION. The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). Applicants must meet the minimum requirements to be hired for this position. OPERATIONS REVIEW SPECIALIST I – ESS – OPBI – Electronic Benefits Transfer (EBT) Program THIS IS NOT A TELEWORK POSITION. The selected candidate will be required to work at the closest office location. Some travel and use of your personal vehicle may be required. This is classified as a Career Service position, working full-time, 40 hours per week. Business hours are 8:00 am - 5:00 pm EST, Monday - Friday. The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, will be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day. This position supports the Electronic Benefits Transfer (EBT) Program Office by performing daily operational tasks. The incumbent participates in the design, development, testing, implementation, and ongoing operations of the EBT/EFT system, including pilots and expansions. Responsibilities may also include assisting with public awareness efforts related to EBT/EFT initiatives.

Requirements

Must be a current Economic Self Sufficiency (ESS) employee
Must have a minimum of 4 years (48 months) of Microsoft Excel experience.
Two (2) or more years of experience in investigations, accounting, or eligibility determination of government benefits

Nice To Haves

Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
OR Associate’s degree, or higher from an accredited college or university,
OR 60 semester hours or 90 quarter hours can substitute for the experience.
Must have a minimum of 2 years (24 months) of experience in SNAP.
Have a minimum of 2 years (24 months) of documented experience with WebAdmin (ebtEDGE).
Have a minimum of 2 years (24 months) of documented experience with the FLORIDA system.
Bilingualism, with a preference of Spanish

Responsibilities

Monitor EBT/EFT services contract performance indicators.
Provide leadership and coordination for statewide staff with EBT/EFT responsibilities.
Serve as Lead Coordinator for all EBT/EFT system interfaces.
Coordinate activities related to system design, development, testing, implementation, and ongoing operations.
Oversee policy analysis and evaluation to ensure compliance with federal regulations and Florida Statutes.
Act as liaison to federal oversight agencies.
Provide oversight and coordination of all EBT system security activities.
Monitor employee performance within the EBT unit.
Lead first-level reviews for EBT/EFT responsibilities.
Serve as backup for daily end-to-end reconciliation of all funds, ensuring compliance with federal regulations and accounting practices.
Coordinate EBT disaster services.