Central Operations Specialist 1

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

11d•Onsite

About The Position

The Central Operations Specialist is responsible for performing background operational duties and to support branch personnel with operational functions focusing on client service, operational integrity, and risk mitigation. This includes processing, reviewing and completing operational reports and performing operational tasks to fulfill client requests and regulatory/legal transactions. The Central Operations Specialist also provides guidance to branch staff to ensure compliance with Bank policy and procedures, prepares periodic reporting for operational performance and governance, provides quality customer service, and offers problem resolutions consistent with Bank needs and initiatives. The Central Operations Specialist must maintain a professional image in appearance and communications.

Requirements

High School Diploma or equivalent
3+ plus years banking experience and excellent working knowledge of banking operations
Bank Protection Act
Regulation CC
Bank Secrecy Act
Regulation D
Fair Credit Reporting Act Overview
Regulation DD
Privacy Act
Regulation E
FDIC Insurance
New Accounts Procedure
Operations Policy and Procedures
Teller Operations
Branch Operations (Teller, New Accounts, and Operations
Safe Deposit Box Procedures
Critical Thinking, Judgment & Problem Solving Skills
Excellent Interpersonal Skills
Management Skills
Customer Service Skills
Planning Skills
Detail Oriented
Telephone Skills
Effective Process Improvement Skills
Working Knowledge of All Operations Software Programs (AS400, Synergy, Laserfiche)
Effective Time Management and Organizational Skills
Working Knowledge of Microsoft Excel, Outlook, Word and Visio
General Consulting Skills
Reporting Skills
Excellent Communication and Writing Skills
Quality Focus

Nice To Haves

Core Banking Systems knowledge desired, but not required

Responsibilities

Accurately prepare and complete all operational reports required by the Bank within established deadlines
Effectively manage daily tasks to meet or exceed the expectations of department Service Level Agreements
Process incoming requests in compliance with the established procedures, through various communication and workflow systems
Ensure internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch stop payments, alerts, and any other reports within the department’s responsibilities
Identify areas for improvement, seek solutions, and implement approved changes to increase efficiency and productivity
Process incoming legal attachment orders including, levies, writs and subpoenas
Perform review and completion of the JHA’s Positive Pay exception items
Perform IRS tax reporting corrections
Prepares and responds to verification of deposit requests
Perform maintenance input and verification as designated by Management
Perform rate changes to the system both at the account and service charge level
Analyze, calculate, and process interest rate adjustments
Submit periodic Federal and State Withholding payments and reporting, including the annual IRS 945 tax filing
Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies
Manage the Department email/e-fax inbox. This includes replying to emails, forwarding emails/e-faxes to appropriate staff members and filing emails/e-faxes per department procedures
Comply with federal & state, internal regulations and bank security guidelines
Maintain department files, both paper and electronic
Assists in the department Tour of Duty; conducts training and provides feedback to the participants
Perform general clerical duties including but not limited to; photocopying, faxing, mailing, scanning, and filing
Actively participate in the Bank’s/department’s incentive plan and project initiatives