OPERATIONS REVIEW SPECIALIST - 60057124

State of Florida•Daytona Beach, FL

About The Position

This is a highly responsible, professional position requiring extensive knowledge of the dynamics of child abuse and neglect, laws rules and applicable policies that guide practice, as well as work experience in child welfare programs. The incumbent must have the skills needed to provide training, review cases, review and analyze data obtained through reviews to address complex management and systemic problems and formulate recommendations for the effective solution of these problems. Specific duties and responsibilities of the position include: Deliver and organize Pre-Service Training to newly employed Child Protective Investigators with Department of Children and Families. Design and apply assessment tools to measure training effectiveness. Track and report on training outcomes. Evaluate and make recommendations on training material and methodology. Partner with internal and external stakeholders regarding employee training needs. Complete various types of case reviews to determine compliance with laws, rules, policies and procedures and to assess the quality of services provided to children and their families. Analyze the data and provide a written report addressing findings from the review to include critical issues that affect child safety and offer recommendations to address problem areas/issues. Formulate corrective action recommendations to address complex programmatic, management and systemic issues resulting from reviews. Track cases with critical safety concerns and provide oversight of corrective plan updates. Provide technical assistance and/or training as needed to Region staff. Conduct timely analysis of reports generated by the Florida Safe Families Network (FSFN) and other departmental information systems to assess Region performance on key indicators and outcome measures. Identify potential problem areas and take appropriate follow-up action, ensuring compliance with applicable statutes, rules, policies, department mandates and performance standards. Implement Departmental rules and procedures, ensuring staff are provided training regarding Department procedures and rules, and monitor staff compliance with rules and procedures. Provide case consultation when needed or requested. Administer ongoing periodic assessments of staff development needs and secure needed in-service or specialized training. Assist in tracking the certification process for all child protective investigators and supervisors in coordination with the Florida Certification Board. Perform other related duties.

Requirements

Experience with instruction or training
Experience with public speaking
Knowledge of training methodologies
Knowledge of learning management systems
Knowledge of competency assessment
Planning and organizing
Presentation, facilitation and coaching skills
Operational experience in child protective investigations
Ability to collect, evaluate and analyze data and information
Report writing skills and experience
Knowledge of and experience in working cooperatively with community agencies
Proficiency in computer skills and other systems used to record and track information and data
Proficiency in the Department's child protection and child welfare information system.
Bachelor’s degree
Current/Active Child Protection Certification from the FCB
Minimum 5 years of child welfare experience - 3 years of which must be in child protective investigations
Must maintain an active/valid driver license
Must be able and willing to travel throughout the Region as required
Must be a subject matter expert in Florida's Child Welfare Safety Practice framework/model
Must be proficient in Excel, Word, PowerPoint
Must have documented training experience

Nice To Haves

Trainer certification with the Florida Certification Board

Responsibilities

Deliver and organize Pre-Service Training to newly employed Child Protective Investigators with Department of Children and Families.
Design and apply assessment tools to measure training effectiveness.
Track and report on training outcomes.
Evaluate and make recommendations on training material and methodology.
Partner with internal and external stakeholders regarding employee training needs.
Complete various types of case reviews to determine compliance with laws, rules, policies and procedures and to assess the quality of services provided to children and their families.
Analyze the data and provide a written report addressing findings from the review to include critical issues that affect child safety and offer recommendations to address problem areas/issues.
Formulate corrective action recommendations to address complex programmatic, management and systemic issues resulting from reviews.
Track cases with critical safety concerns and provide oversight of corrective plan updates.
Provide technical assistance and/or training as needed to Region staff.
Conduct timely analysis of reports generated by the Florida Safe Families Network (FSFN) and other departmental information systems to assess Region performance on key indicators and outcome measures.
Identify potential problem areas and take appropriate follow-up action, ensuring compliance with applicable statutes, rules, policies, department mandates and performance standards.
Implement Departmental rules and procedures, ensuring staff are provided training regarding Department procedures and rules, and monitor staff compliance with rules and procedures.
Provide case consultation when needed or requested.
Administer ongoing periodic assessments of staff development needs and secure needed in-service or specialized training.
Assist in tracking the certification process for all child protective investigators and supervisors in coordination with the Florida Certification Board.
Perform other related duties.