Operations Retirement Plans Distribution, Senior Specialist

Charles Schwab•Richfield, OH

3d•Onsite

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best service possible as it relates to the distribution and payments for Retirement Plans. Specifically, the Specialist within PAI is responsible for accurately executing high volume processing of plan sponsor distribution requests, executing trades for lump sum and periodic payments, plan-to-plan rollovers related to 401(k) plans, liquidating assets, stop and reissuing payments, Automated Clearing House (ACH) recalls, Taxpayer Identification Number (TIN) rejects and returned checks, and review defined benefit cash balance files for Morningstar. Your responsibilities will include queue oversight, researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations. In this role you will also be: Providing a high-level of operational support and customer service to clients and business partners related to distribution and payments for Trust & Custody plans. Responsible for transfer of assets, non-standard asset updates, and communicating transactions to our business partners. Ensure client requests are completed within required service standards. Demonstrate flexibility and collaborate with other team members to deliver high quality service and meet client expectations. Manage multiple tasks effectively by balancing high productivity with excellent service quality.Communicate effectively by phone and email with internal business partners, including third-party vendors, customer service teams, and other operational teams.Working on a wide scope of problems, issues, or exception items that fall outside of normal process through independent and initiative-taking problem resolution, including support of client and internal business partner research and escalations. Embracing and adapting to changing policies, procedures, and general operations in a fast-paced environment. Confident to ask questions and advocate in the best interest of the business. Apply solid business judgment outside of defined procedures and make decisions based on client experience and risk to the business. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Requirements

Bachelor's degree or 3-5 years of retirement or operational services experience
Excellent communication skills, both verbal and written
Ability to deliver work with a high degree of accuracy.
Attention to detail with the ability to prioritize multiple tasks.

Nice To Haves

Ability to independently assess and apply policy, procedures, and regulation knowledge to exercise solid business judgement when making decisions or requesting exceptions outside of policy.
Ability to adapt quickly to changes in process and procedure, at times adjusting daily work assignments to ensure adherence to service standards.
Ability to work within a deadline driven and fast paced environment.
Focus on teamwork and the ability to effectively interact with cross-site peers and business partners.
Takes initiative to perform day to day tasks with limited guidance or direct supervision, utilizing resources to solve problems as they arise.
Proficient computer skills, with the ability to navigate between multiple applications, and utilize the Microsoft Office Suite of products.

Responsibilities

accurately executing high volume processing of plan sponsor distribution requests
executing trades for lump sum and periodic payments
plan-to-plan rollovers related to 401(k) plans
liquidating assets
stop and reissuing payments
Automated Clearing House (ACH) recalls
Taxpayer Identification Number (TIN) rejects and returned checks
review defined benefit cash balance files for Morningstar
queue oversight
researching, and responding to internal partner requests
maintaining quality control and procedures
creating process improvements
performing audit fulfillment to meet key deliverables while exceeding client and participant expectations
Providing a high-level of operational support and customer service to clients and business partners related to distribution and payments for Trust & Custody plans
Responsible for transfer of assets, non-standard asset updates, and communicating transactions to our business partners
Ensure client requests are completed within required service standards
Demonstrate flexibility and collaborate with other team members to deliver high quality service and meet client expectations
Manage multiple tasks effectively by balancing high productivity with excellent service quality
Communicate effectively by phone and email with internal business partners, including third-party vendors, customer service teams, and other operational teams
Working on a wide scope of problems, issues, or exception items that fall outside of normal process through independent and initiative-taking problem resolution, including support of client and internal business partner research and escalations
Embracing and adapting to changing policies, procedures, and general operations in a fast-paced environment
Confident to ask questions and advocate in the best interest of the business
Apply solid business judgment outside of defined procedures and make decisions based on client experience and risk to the business