Operations & Resource Coordinator

tmp

3d•$60,000 - $75,000

About The Position

This is not a traditional operations role focused purely on internal processes or systems. This role sits at the center of client delivery, ensuring the right people are assigned to the right work at the right time, balancing resource allocation, contractor management, and day-to-day operational coordination. tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you. This role exists to ensure the right people are in the right place at the right time so client work can move forward without delays or budget overruns. You’ll manage how talent—both contractors and full-time staff—is allocated across projects, resolving capacity conflicts and keeping resourcing aligned with demand. The role also keeps critical operational processes running smoothly, from contractor onboarding and purchase orders to operations coordination. Ultimately, the outcome is efficient, well-managed resources and streamlined operations across the region and global teams. This is a hybrid role encompassing regional resource management as well as global operations coordination.

Requirements

1-3 years of experience in workforce operations, vendor management, or resourcing within a professional services, marketing, or agency environment.
Experience working with contractor networks.
Understands how agency teams actually work and when bringing in contractors makes sense - balancing speed, cost, and quality.
Operationally minded and able to turn messy processes or unclear policies into simple, workable systems people will actually follow.
Clear, confident communicator who can connect delivery teams, leadership, and external partners without things getting lost in translation.
Highly organized and proactive, staying on top of details while anticipating issues before they become problems.
Calm and solution-focused under pressure, able to untangle resourcing conflicts or operational snags without creating friction.
Comfortable jumping between priorities and functions, thriving in a role where no two days look the same.

Nice To Haves

Prior exposure to project management systems such as Kantata, Smartsheet, Intacct, or Workday preferred.

Responsibilities

Support daily resourcing needs across teams in concert with delivery team members.
Balance contractor and full-time resources to support teams in meeting project demands and budget constraints.
Optimize resource utilisation by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.
Coordinate with direct counterpart in other region when cross-portfolio resourcing is required.
Monitor resourcing patterns and work with Director of Workforce Operations to support cases for hiring or long-term contractor placement as needed.
Own all administrative components of onboarding new contractors
Review and approve timesheets submitted by employment agency contractors
Review and approve submitted invoices
Prepare budget reports
User management in our project management system, Kantata.
Kantata client setup and management.
Management of user data in Kantata (including updated cost rates, etc. when applicable).
Ensuring client portfolio assignments are up to date.
Weekly time audit and follow up for completion.
Miscellaneous Kantata reporting in support of Workforce Operations.

Benefits

Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
Pre-tax flexible spending account (FSA) – healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
4% 401(k) contribution with no vesting period: We are invested in our employees' careers. Each individual has the opportunity to build a future for themselves through a 401(k), and we see that as a success for the company as well.
Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
Parental leave: Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay Secondary caregiver: 12 weeks full pay
Access to Unmind: Our well-being platform, including access to therapists and coaches
Employer-funded life, AD&D & disability insurance: The Marketing Practice offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need.
Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team.