Operations Representative

Circle Logistics•Rossford, OH

1d•$20 - $24

About The Position

As an Operations Representative, you will support the efforts of our Account Managers by executing day-to-day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pickup and delivery appointments, and tracking customers’ freight, ensuring on-time delivery. This role is responsible for providing operations support to the team by communicating all details of a shipment.

Requirements

Excellent written and verbal communication skills
Ability to thrive in a fast-paced working environment and multitask
Superb time management and organizational skills
Extraordinary attention to detail and teamwork skills
Willingness to be available after hours and weekends if needed
Bachelor's degree preferred
Call center experience preferred
Freight brokerage experience is a bonus

Responsibilities

Assist Account Managers on day to day operations of their accounts
Enter new load orders into our proprietary web-based software
Ensure all details of shipments are properly notated in each load
Communicate daily with shippers and receivers to schedule pick-up and delivery appointments
Maintain and collect proper paperwork for each shipment
Resolving billing discrepancies with a customer or internal billing team
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Assist with converting drivers to MacroPoint tracking
Escalate freight-related issues to the appropriate teams

Benefits

401(k)
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources
$20-$24/ hr., depending on shift and experience, plus bonuses
On-site training and career development
Paid holidays and paid time off
Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
CTA Transit Benefit