Operations Representative

CJ Group • Des Plaines, IL

61d • $56,000 - $60,000

About The Position

Are you a proactive problem-solver with a passion for customer service? We are looking for a detail-oriented and proactive Operations Representative to be a central part of our logistics team. This role is perfect for someone who thrives on managing complex tasks and ensuring every shipment moves smoothly from start to finish. If you're ready to put your organizational skills to work in a fast-paced environment, this is the opportunity for you! You'll work with a team that values collaboration, innovation, and continuous improvement Every day presents new opportunities to grow, lead, and make an impact

Requirements

• Experience: 1-2 years of experience in logistics, transportation, or a related field is preferred.
• Education: A high school diploma or equivalent is required.
• Skills: You're a natural at organization and multitasking. You have excellent communication and customer service skills, a strong focus on detail, and are proficient in Microsoft Office Suite.
• Attributes: You're dependable, proactive, and a true team player who can thrive in a fast-paced environment.

Nice To Haves

• Bonus points if you have experience with track-and-trace operations or appointment scheduling!
• Additional certifications or a degree in Logistics or Supply Chain Management is a plus.

Responsibilities

• Track & Trace: Be the eyes and ears of our shipments, monitoring transit to ensure timely delivery and providing crucial updates to both internal teams and clients.
• Schedule & Coordinate: Schedule and confirm all pickup and delivery appointments with carriers, shippers, and receivers.
• Resolve Issues: Proactively identify potential delays or problems and escalate issues as needed to the right team, keeping our operations running efficiently.
• Manage Data: Accurately input and maintain all shipment details and appointment information in our transportation management system ( TMS ).
• Provide Support: Handle key administrative tasks, from preparing documents to responding to inquiries and maintaining organized records.
• Communicate with Confidence: Act as a key point of contact for carriers and customers, providing exceptional service and building positive relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees