Operations Reporting Analyst

Travel Guard • Houston, TX

2d • Hybrid

About The Position

Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers . Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. About Travel Guard This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

Requirements

• Proficient in Microsoft O365 (Excel, SharePoint, PowerApps, PowerAutomate).
• Strong SQL skills and experience with SSMS.
• Expert in data visualization tools (Power BI preferred).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work under pressure and meet tight deadlines.

Nice To Haves

• Familiarity with insurance concepts and call center/claims processing systems is a plus.

Responsibilities

• Turn complex operational data into clear insights that shape how the business runs, supporting leadership decisions, process improvements, and key client outcomes across Travel Guard & Zurich Cover-More.
• Partnering closely with Claims, Medical Assistance, and Account teams, you’ll move beyond reporting to influence how work gets done and how customer outcomes are delivered.
• Produce key monthly dashboards and ad-hoc reports.
• Conduct research and analysis to identify business opportunities and issues.
• Collaborate across teams to resolve operational challenges and improve processes.
• Support audits and prepare presentations for Quarterly Business Reviews.
• Build strong relationships with internal stakeholders and global account managers.

Benefits

• Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
• Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
• Diversity and inclusion . We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees