Operations Repair Technician

Asurion

1d•Onsite

About The Position

TLC Operations Repair Technician Position Overview: The Technology Logistics Center (TLC) Operations Repair Technician is responsible for all tasks assigned and defined with Operations. Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Inspects, triages and tests defective wireless electronics. • Disassembles and repairs or replaces loose, worn, or defective components and wiring, using hand tools. • Counts, scans, and receives inventory. • Remains current on all assigned training courses. • Ensures that all repairs meet or exceed repair standards. • Adheres to repair best practices and safety procedures. • Use of Asurion Software tools Here’s what you’ll bring to the team: • Previous electronic repair experience is preferred. • High energy level (positive attitude), detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment. • Strong communication and presentation skills • Must be able to work well within diverse teams • Computer skills in Microsoft Office Suite/Warehouse Management System • Respect core values of Asurion and comply with the Company's policies and procedures. Work Environment: This job operates in a warehouse environment. This role routinely uses small tools to conduct repairs. There are also proprietary equipment and software provided by OEM partners as well as electronic equipment such as solder stations and other electronic device warming tools. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh up to 20 pounds. Technicians must be comfortable working in a warehouse environment and standing for long periods of time. Position Type: This is a full-time position. Overtime as required Minimum Requirements: Must have a minimum of 6 months tenure in current role Performance rating must be Strong or above Not enrolled in PIP, Written Warning, Final Warning or higher disciplinary action Must be able to pass onsite dexterity test Must be amenable to work in Smyrna What we offer: • Competitive pay • Health, dental, and vision insurance • 401k with employer match potential • Paid time off • Paid holidays • Tuition reimbursement • Ongoing training to grow your skills EEO Statement It is the policy of Asurion to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Asurion prohibits and will not tolerate any such discrimination or harassment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

High energy level (positive attitude), detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment.
Strong communication and presentation skills
Must be able to work well within diverse teams
Computer skills in Microsoft Office Suite/Warehouse Management System
Respect core values of Asurion and comply with the Company's policies and procedures.
Must have a minimum of 6 months tenure in current role
Performance rating must be Strong or above
Not enrolled in PIP, Written Warning, Final Warning or higher disciplinary action
Must be able to pass onsite dexterity test
Must be amenable to work in Smyrna

Nice To Haves

Previous electronic repair experience is preferred.

Responsibilities

Inspects, triages and tests defective wireless electronics.
Disassembles and repairs or replaces loose, worn, or defective components and wiring, using hand tools.
Counts, scans, and receives inventory.
Remains current on all assigned training courses.
Ensures that all repairs meet or exceed repair standards.
Adheres to repair best practices and safety procedures.
Use of Asurion Software tools