Operations- Quality Manager

SBM Management•Portsmouth, NH

4d•$90,000 - $90,500

About The Position

SBM Management is searching for a dynamic Operations Quality Manager! The Operations Quality Manager will be r esponsible for coordinati ng and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities . The individual will be r esponsible for developing effective quality control processes .

Requirements

A.A. Degree with 2+ years of experience, or equivalent combination of education and experience
CPR/AED/First Aid certification a plus
May be required to have a valid driver’s license
Completed all safety and task training certification
May be to be forklift certified
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
Knowledge of Microsoft Office and c omputer s kills
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public

Responsibilities

Devise and review specifications for products or processes to ensure effective quality control
Ensure SBM’s quality management systems conforms to all regulatory/legal requirements
Oversee inspection of materials to ensure they meet requirements
Monitor internal processes for quality standards
Keep up on standards, regulations/laws, issues, and news with respect to product and service quality
Develop work schedules to ensure adequate service
Prepare schedules for service personnel, assigns personnel to routes
Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service
Audit and maintain inventor y supplies and equipment
Investigate and promote improved equipment and methods
Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
Implement organization policies and goals
Facilitate budget requests to identify areas in which reductions can be made
Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts
Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
Collect data for preparing estimates, labor hours, expenses, and other metrics
Maintain a safe work environment for self and employees
Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
Direct supervisory management engaged in support of facilities programs
Act as liaison between company, customers, clients, employees, and subcontractors
Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
Assist with human resource concerns and issues
Support compliance training for new hires and sustaining management/associates on quality expectations and systems.
Some travel may be for this position