Operations Project Specialist

Marsh McLennan•Greensboro, NC

7d•Hybrid

About The Position

Marsh McLennan Agency Operations Project Specialist Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Project Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Project Specialist on the Operations team, you will play a critical role in ensuring operational excellence as well as being a liaison for corporate support teams. You will achieve this by providing o ngoing systems support for CSR24, Indio, the current agency management system, and any other regional tools used by account managers. You will manage and update electronic documentation processes by monitoring carrier communications and key inboxes, administering regional IVANS accounts, and coordinating with internal and external teams to ensure accurate and timely document delivery. Support process improvements, acquisitions, and workflow updates to maintain operational efficiency and alignment with business objectives. You will assist the Operations team members in identifying and addressing data cleanup requirements involving system conversions. Occasional travel required.

Requirements

High school diploma required
Property & Casualty license required (or ability to obtain with 90 days of start date).
Advanced knowledge in Microsoft office: (Word, PowerPoint, Excel), Adobe and Acrobat required.
Experience in data management and systems integration
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Nice To Haves

Associates or Bachelor’s degree preferred
Previous experience in an operations or analyst role preferred.
Experience in the insurance industry is a plus.

Responsibilities

Provide ongoing systems support for CSR24, Indio, the current agency management system, and any other regional tools used by account managers.
Manage and update electronic documentation processes by monitoring carrier communications and key inboxes, administering regional IVANS accounts, and coordinating with internal and external teams to ensure accurate and timely document delivery.
Support process improvements, acquisitions, and workflow updates to maintain operational efficiency and alignment with business objectives.
Assist the Operations team members in identifying and addressing data cleanup requirements involving system conversions.