Operations Project Manager

Confluent Health

About The Position

At Confluent Health, the Operations Project Manager leads and oversees complex, cross-functional operational initiatives from concept and planning through execution, change adoption, and sustained outcomes. This role drives projects that improve clinical, operational, financial, and workforce performance across the organization, directly supporting patient care, provider efficiency, and scalable growth. This position focuses on operational transformation, process optimization, and execution discipline across clinical operations, revenue cycle, workforce management, scheduling, access, and enterprise initiatives. Success is measured through operational efficiency, performance improvement, adoption, and durability of outcomes. The Operations Project Manager partners closely with clinical leaders, operations executives, finance, IT, data/BI, and vendors to translate strategy into executable plans and measurable results. Beyond delivering projects, this role serves as a trusted advisor, helping leaders navigate ambiguity, align stakeholders, and drive sustainable operational change across Confluent Health. Our Full-Time Operations Program Manager will Enjoy these Amazing Benefits: Competitive salary Employee-centric work culture from the top, down! Medical, dental, vision, STD, LTD insurances Generous PTO 401(k) Employer Matching Life insurances Parental Perks And more!

Requirements

Bachelor’s degree required.
8+ years of experience in operations project management, operational transformation, or related roles.
Healthcare, clinical operations, revenue cycle, or multi-site services environment experience strongly preferred.
Proven experience leading complex, cross-functional initiatives with measurable operational outcomes.
Strong analytical, problem-solving, and decision-making skills.
Exceptional written, verbal, and executive-level communication skills.
Demonstrated ability to influence leaders and teams without direct reporting authority.

Nice To Haves

PMP and agile certifications preferred

Responsibilities

Leads multiple, complex operational initiatives aligned to Confluent Health’s strategic priorities and PMO standards.
Develops comprehensive project plans including scope, timelines, milestones, dependencies, risks, mitigation strategies, and success metrics.
Drives execution of initiatives spanning clinical operations, revenue cycle, workforce optimization, scheduling, access, compliance, and enterprise process improvement.
Monitors and reports project progress, ensuring timely delivery, quality outcomes, and sustained adoption.
Identifies operational risks, constraints, and interdependencies early and proactively drives resolution.
Partners with IT and Data/BI teams as needed but remains accountable for business outcomes, not system delivery alone.
Leads executive-level and cross-functional project status meetings, clearly communicating progress, risks, decisions, and action plans.
Establishes strong partnerships with operations leadership, clinical leaders, finance, HR, IT, data/BI, and external partners.
Acts as a bridge between strategy and execution, translating business objectives into actionable operational plans.
Influences without direct authority to drive alignment, decision-making, and accountability across diverse stakeholder groups.
Represents Confluent Health professionally in all operational and cross-functional engagements.
Drives operational readiness, change adoption, and communication planning to ensure initiatives are successfully embedded into day-to-day operations.
Works with leaders and frontline teams to address resistance, clarify expectations, and reinforce new ways of working.
Ensures operational changes are supported with clear processes, documentation, training, and ownership models.