Operations Project Manager

Motorola Solutions•Lexington, SC

1d•$75,000 - $85,000

About The Position

This is a position within the Customer Success team, focusing on essential administrative and operational support that is critical to the implementation and long-term support lifecycle of communication systems. This role provides an opportunity to develop foundational system knowledge and cross-functional skills, with a defined path for growth into a Customer Support Engineer position. The Specialist must possess strong attention to detail and problem-solving abilities to navigate complex organizational processes.

Requirements

1+ years of professional experience in a business operations, project management experience, or customer facing role.

Nice To Haves

Associate's Degree or equivalent professional experience in a business operations, project management experience, or customer facing role.
Demonstrated ability to follow multi-step procedures and track details accurately.
Proven capacity for persistence and effective problem-solving, particularly when facing process roadblocks.
Basic experience with enterprise resource planning (ERP) or customer relationship management (CRM) software (e.g., Salesforce, MAPICS is a plus).
Strong verbal and written communication skills to effectively coordinate with internal teams.

Responsibilities

Serve in an administrative capacity by managing crucial back-office processes for the Customer Success and Post Sale teams.
Manage the end-to-end processing of Return Material Authorizations (RMA) and Equipment Return Authorizations (ERA), which requires significant persistence and problem-solving to overcome systemic and logistical obstacles.
Support Project Managers by accurately creating new System Implementation (SI) projects in the internal system.
Generate Purchase Orders (PO) for the Post Sale Teams to ensure timely procurement of necessary products and services.
Coordinate product and service backlog releases and execute date changes as directed by leadership and project schedules.
Assist in resolving issues such as credit holds, partial shipments, early shipments, and incorrect shipping addresses, coordinating with internal teams like accounting and shipping.
Take overflow customer support calls and take notes and provide basic guidance to customers.