Operations Program Manager

Press Ganey Associates•South Bend, IN

About The Position

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. The Operations Program Manager will work cross functionally across Operations, Delivery, Product and IT to bring strategic projects to completion. This role will leverage project management skills and oversee planning, executing and tracking of programs. This will include coordinating with work stream leaders to deliver on program goals, and readouts to senior leaders on program status.

Requirements

5-10 years Project /Program Management experience
Excellent communication skills – across multiple media
Engaging personality with ability build relationships and advocate across all levels of an organization
Proven success applying innovative and creative problem - solving skills
Results driven with p roven ability to prioritize and execute on both strategic and tactical initiatives
Ability to manage multiple projects simultaneously
Strong attention to detail and deadlines
Undergraduate degree in related field, with advanced education preferred.

Responsibilities

Lead and manage Operations projects and teams
Identify key stakeholders for respective projects
Solicit team members and subject matter expertise
Create and maintain project plan leveraging applicable methodology and toolset
Document progress and outcomes
Monitor and sustain gains/learnings
Develop and maintain best practices for management of operational pro grams
Develop project management best practices to leverage across operational programs
Create best practices for regular cadence of reviews and progress checks on program health
Partner closely with Product/IT to prioritize operations enhancements and systematic improvements
Gather requirements from business and ensure translation to Product and IT
Work across BUs to identify opportunities for improvement
Work with Product/IT to ensure releases are documented and trained properly for release
Work with business leaders to ensure upcoming enhancements are ready to be released to the business