Operations Program Manager II, Amazon Manufacturing Services

Amazon • Seattle, WA

22h

About The Position

Amazon Manufacturing Services (AMS) is an ISO 9001 certified internal
manufacturing organization that provides Amazon teams with reliable,
cost-effective production of custom parts, prototypes, and design engineering
services. AMS offers additive manufacturing (3D printing), subtractive
manufacturing (CNC machining, waterjet cutting, sheet metal), and turnkey design
engineering solutions to support Amazon's product development from early concept
through rapid prototyping stages.

We are seeking an experienced Operations Program Manager to join our
manufacturing team and drive operational excellence for internal customers. You
will support programs to optimize production efficiency and quality across
manufacturing areas and contribute to cross-functional projects in a fast-paced
environment.

If you love being at the forefront of manufacturing innovation, applying your
analytical skills to derive insights and come up with solutions that bridge
organizational gaps, then this is the right role for you. This is a role
offering an opportunity to work cross-functionally across multiple manufacturing
processes and production teams. You will have the opportunity to contribute to
new programs and support the scaling of existing programs/initiatives.

Requirements

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Support cross-functional manufacturing initiatives, including launches of new production cells (e.g., high-speed sheet metal, powder coat & welding, assembly work cell, injection molding), working closely with engineering and area managers.
• Contribute to manufacturing programs from planning through steady-state operations, coordinating with cross-functional teams to resolve production bottlenecks and support continuous improvement across manufacturing workstreams.
• Develop and maintain program schedules, milestones, and deliverables; track scope, cost, timeline, and risk with regular status updates.
• Collaborate on manufacturing plans aligned with facility capacity, labor resources, equipment availability, and readiness for audits and certifications.
• Support on-time, on-budget, and delivery of manufacturing initiatives, escalating blockers with data-backed recommendations.
• Contribute to operational readiness planning and rollouts of new equipment, processes, and production features to ensure stable performance.
• Facilitate communication between Customer Success and Operations so customer insights inform prioritization and program direction.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed