Operations Processor- Imaging
About The Position
This is a cross-functional position that provides production support to the imaging department. Primary responsibility will be scanning and indexing customer service and case processing documents and handling faxes. This position provides plenty of variety and will be cross trained in other functions of the department. It is important that this role be filled by a team player with strong 10 key skills. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. The positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions. Lability to lift up to 25 Lbs. is required.
Requirements
- High school diploma or equivalent
- One to two years or more of related work experience
- ability to move trays and carts of work
- stand or sit for extended periods of time
- repetitive motions
- Lability to lift up to 25 Lbs.
Nice To Haves
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
- Good verbal and written communication skills
Responsibilities
- scanning and indexing customer service and case processing documents
- handling faxes
- payment transactions or claim processing
- data entry
- archiving
- researching
- troubleshooting
- vendor/client interaction
- Researches exceptions and escalate issues to management as appropriate
- recommend and implement developed processing improvements within production
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
