Operations Process Specialist

Quantum Health • Dublin, OH

1d • Onsite

About The Position

Join our dynamic Operations Excellence team as an Operations Process Specialist , dedicated to supporting our Business Process Engineers in optimizing critical business processes. In this role, you will play a crucial part in enhancing the efficiency and quality of our operations through tasks such as business process mapping, chairside observations, time studies, and researching new process improvement ideas. If you are passionate about healthcare and process improvement, this is the perfect entry point to launch your career in this field . Location: This position is located at our Dublin, OH campus .

Requirements

• Education: Bachelor's degree in healthcare administration, business, or a related field or 2-3 years of related experience.
• Experience: 6 months experience in a Quantum Health Pod support role such as Clinical Support Coordinator or Claims Specialist.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and strong organizational skills.
• A passion for healthcare and a commitment to improving patient care.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Protect of our company and member’s data every day by committing to work within our company ethics and policies

Nice To Haves

• Previous experience in healthcare or process improvement is a plus but not required.

Responsibilities

• Business Process Mapping & Documentation, and UAT: Collaborate with Business Process Engineers to map and document existing processes, identifying areas for improvement and optimization. Maintain detailed records of process mapping, chairside observations, and time studies, ensuring accurate and organized documentation. Assist BPE in testing new technology before releasing front lines.
• Time Studies & Chairside Observations: Conduct chairside observations to gather real-time data on processes, including interactions with members and providers. Analyze the time taken for various procedures, providing data-driven insights to enhance efficiency and the member/provider/warrior experience.
• Discovery Work: Research and gather data on operations process improvement ideas, staying up-to-date with industry trends and best practices.
• Data Analysis: Assist in analyzing data to identify bottlenecks, inefficiencies, and areas for potential process enhancements.
• Collaboration & Reporting: Create reports and presentations summarizing findings, recommendations, and progress on process improvement initiatives. Work closely with cross-functional teams, including pod ops leadership, product owners, and IT, to implement process improvements.
• O ther duties as assigned.

Benefits

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level