Senior Operations IT Business Process Specialist

Dow•Freeport, TX

2d•Onsite

About The Position

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. Dow has an exciting opportunity available for a Senior Operations IT Business Process Specialist located in Freeport, TX. About this Role The Senior Operations IT Business Process Specialist serves as a global Operations IT/OT subject matter expert, providing first- and second-level support for a defined set of global processes, procedures, and IT/OT applications. The role aligns with one or more Operations IT/OT technology disciplines and/or business process areas and supports adoption of best‑in-class, corporate-standard solutions across all businesses and sites. This role leads technical and work process support to enable effective use of enterprise processes and applications. It requires advanced expertise across processes, systems, and tools, as well as specialized technical knowledge in an analytics/scientific or operational domain to manage complex assignments. The position executes work aligned with the Operations IT/OT strategy and multi‑generation technology and business process plans to ensure optimal process capability and system performance. The role supports Operations and cross‑functional teams in delivering strategic technical, work process, and management system improvements across the corporate MET1 Operations IT/OT solution portfolio. This includes supporting MET2 (business) and MET3 (site) applications as defined by established agreements. This position is part of the Operations IT/OT organization, comprised of architecture, domain, and business process experts who collaborate across functions, disciplines, and businesses. The organization applies enterprise-level IT to enable end‑to-end business processes and digital threads for products and equipment, supporting Operations Excellence. The shared objective is to define, deliver, and sustain IT/OT solutions that provide optimal capability at minimal lifecycle cost while enabling safe, reliable, high-quality, and productive operations that support best‑in-class employee and customer experiences.

Requirements

A minimum of a Bachelor's degree with a major in Computer Science, Information Systems, Engineering, or related technical field or relevant military experience at an E6 rank/Petty Officer 2nd Class or higher is required.
A minimum of 5 years of manufacturing and/or I/S-related experience is required.
A minimum requirement for this U.S. based position is the ability to work legally in the United States.
No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

Prior experience in maintenance, turnaround, reliability or related functions.
Prior experience in usage/administration/configuration of equipment monitoring solutions such as Bentley Nevada System 1, Emerson Machinery Health Manager, Prognost, etc.
Skills Process Expertise — Applies deep understanding of business processes to standardize how work is done and ensure consistent execution across teams and locations.
Solution Delivery — Leads solutions from planning through testing and rollout to ensure tools and changes land effectively and perform as intended.
Stakeholder Management — Builds alignment across diverse groups by coordinating inputs, expectations, and communication to keep work moving smoothly.
Risk Management — Identifies issues early, evaluates impact, and drives actions that reduce operational and security risk.
Change Enablement — Drives adoption through training, documentation, and measurement so people consistently use new tools and ways of working.

Responsibilities

Serve as a global subject matter expert across all businesses and sites, providing guidance on system architecture, work processes, and management system best practices.
Ensure effective implementation and adoption of Operations IT/OT MET1 solutions within scope (e.g., plant maintenance tools, plant start-ups, new business implementations).
Execute strategies to manage and strengthen end‑user and super‑user networks, improving collaboration, system effectiveness, and overall IT/OT performance.
Lead and support the design, testing, and implementation of IT/OT applications and tools that support business processes, policies, and procedures.
Deliver innovative solutions during product remediation activities while ensuring compliance with MET1 standards.
Proactively analyze and address security risks and vulnerabilities, leading continuous improvement efforts to strengthen product and service security.
Coordinate stakeholder collaboration across projects, working with IT and cross‑functional partners to align solutions with organizational and security objectives.
Execute and monitor global user support strategies, including advanced training, consulting, metrics, troubleshooting, and lifecycle management of IT/OT applications.
Ensure timely issue resolution and appropriate escalation when needed.
Lead the creation, maintenance, and use of job aids, training materials, metrics, and documentation related to systems, tools, and work processes.
Develop and monitor performance measures for system functionality, work processes, and application lifecycle management; lead gap closure and adoption improvement efforts.
Lead or support continuous improvement initiatives, including training, documentation updates, metrics, stakeholder engagement, and change management activities.
Identify, coordinate, and deliver functional and cross‑functional training; promote best practice sharing and knowledge transfer across global networks.
Lead and support large projects and M&A/divestiture activities, including data identification, cleansing, transfer, validation, testing, health checks, and defect resolution.
Define and execute integration and carve‑out strategies for businesses and sites within scope.
Ensure business process expertise and contracted support are provided to joint ventures, third‑party partners, and i‑Park clients per established agreements.

Benefits

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)