Operations Oversight & Process Specialist

American International Group•Jeffersonville, IN

46d•Onsite

About The Position

As an Operations Oversight & Process Specialist your job will be to perform assessments on multiple aspects of a claim journey. Assessments could include evaluating execution of standard operating procedures, claims policies and contractual agreements, customer experience, and/or identify opportunities in system functionality. A Claims Assessment Specialist should be able to provide recommendations to improve quality, workflow processes, policies, and system improvements. This role will report a claims team manager.

Requirements

1+ year of relevant work experience
Critical thinker
Meticulous attention to detail
Excellent problem-solving skills
Ability to work on own initiative and as part of a team
Analytical skills
Results oriented, and able to work well under pressure
Excellent organizational skills
Flexible with moving from project to project while keeping track of progress
Ability to consistently meet deadlines

Nice To Haves

Knowledge of insurance claims process is a plus

Responsibilities

Review and evaluate claim/process to determine if proper practices are followed.
Understand complex and highly technical processes to identify any associated risks.
Maintain knowledge of multiple programs, products and sets of terms and conditions.
Take responsibility in identifying and reporting process improvements and assist in building new processes.
Provide detailed written feedback to managers for agent development and business operations.
Participate in calibration sessions to ensure process/agent review consistency among all business units.
Maintain a professional and collaborative partnership with various teams and individuals within the organization.
Maintain and consistently track claim review results for upward feedback.
Handle research assignments and reporting as delegated by management.
Act professionally always.
Perform additional duties and work as assigned.

Benefits

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

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