Operations Oversight Manager

US Bank • Milwaukee, WI

34d • Hybrid

About The Position

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units. Manage projects and events for GFS clients and their intermediary partners, as well as daily processing activity including mutual fund trading, transaction processing, call servicing and commissions. Ensure department and GFS service standards are achieved and maintained. Resolve financial intermediary questions/problems and escalate to management as appropriate. Responsible for employee development, mentoring and coaching. Support Transfer Agent's ISO 9001 culture through adherence of core values, process improvement suggestions, monitoring and tracking of Key Performance Indicators, and continuous and timely review of department documentation. Participate in internal and external audits. In addition, may be required to assist with presentations for current and prospective clients.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically eight or more years of relevant experience

Nice To Haves

• Strong working knowledge of NSCC services and processing
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Manage projects and events for GFS clients and their intermediary partners, as well as daily processing activity including mutual fund trading, transaction processing, call servicing and commissions.
• Ensure department and GFS service standards are achieved and maintained.
• Resolve financial intermediary questions/problems and escalate to management as appropriate.
• Responsible for employee development, mentoring and coaching.
• Support Transfer Agent's ISO 9001 culture through adherence of core values, process improvement suggestions, monitoring and tracking of Key Performance Indicators, and continuous and timely review of department documentation.
• Participate in internal and external audits.
• In addition, may be required to assist with presentations for current and prospective clients.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees