Manager, Servicer Oversight

Brio Real Estate • Atlanta, GA

2d

About The Position

In 2025, Blackstone established Brio Real Estate (“Brio”) as a portfolio company focused on real estate credit. Brio is a specialized global commercial real estate asset services platform that manages and supports Blackstone’s Real Estate Debt Strategies business (“BREDS”) across the globe. Today, BREDS has approximately $76 billion in investor capital across high yield / opportunistic real estate credit funds, a publicly traded Mortgage REIT, CMBS securities and insurance capital. Brio is a sophisticated real estate credit solutions provider that enhances value for investors and supports BREDS across key functions, including asset management, transactions, capital markets, surveillance, portfolio management and legal & compliance. Brio provides critical infrastructure and capabilities for BREDS to allow for effective investments and management of its global portfolio. Blackstone is the world’s largest alternative asset manager with more than $1 trillion in assets under management. Blackstone’s scale, with roughly 12,700 real estate assets and over 240 portfolio companies, enables them to invest in dynamic sectors positioned for long-term growth. The firm seeks to deliver compelling returns for institutional and individual investors by building strong businesses that deliver lasting value. Blackstone’s global investment strategies focus on real estate, private equity, infrastructure, life sciences, growth equity, credit, secondaries and hedge funds. Job Summary The Manager, Servicer Oversight leads the strategic monitoring and relationship management of third-party servicers managing Blackstone Real Estate Debt Strategies’ (BREDS) small balance commercial loan portfolio. This role ensures compliance with contractual service level agreements (SLAs), accurate execution of the monthly remittance cycle, data integrity across loan servicing systems, and delivery of an exceptional borrower and investor experience while driving process improvements to support portfolio growth and scalability. The ideal candidate combines commercial loan servicing expertise, vendor management skills, and strong analytical acumen.

Requirements

• Bachelor’s degree in Finance, Real Estate, Business Administration, or related field.
• Minimum of 7 years of experience in small balance commercial loan servicing or similar financial operations, including at least 3 years in vendor or third-party servicer management.
• Minimum of 2 years of experience leading loan serving/financial operations teams.
• Strong understanding of commercial loan structures.
• Proven technical ability in SQL is required.
• Excellent analytical, problem-solving, and project management skills.
• Proven track record of relationship management, contract negotiation, and stakeholder communication.
• Ability to travel up to 20% domestically.

Nice To Haves

• Advanced proficiency in Excel, PowerPoint, commercial loan servicing platforms is preferred.
• Knowledge of Python, R, or similar programming language is preferred.

Responsibilities

• Servicer Relationship Management: Evaluate adherence to established loan servicing agreements across the portfolio. Conduct business reviews and performance evaluations; serve as the escalation point for servicer-related issues and lead remediation efforts.
• Operational Oversight and Quality Assurance: Monitor transactional activity across servicers on a daily, weekly and monthly basis. Manage monthly remittance reconciliations as well as waterfall and analytics processes for Brio and BREDS Private Finance and Operations teams. Validate servicer-maintained loan files and data tapes, maturity notifications, and amortization schedules. Oversee quality control programs, exception reporting, and root-cause analysis to uphold portfolio integrity.
• Stakeholder Engagement and Strategic Initiatives: Partner with cross-functional teams (e.g., operations, finance, acquisitions, portfolio management, compliance, legal, IT) to align servicer workflows with business objectives. Lead special projects such as system migrations, process optimization, and servicer consolidation efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager