Operations Officer

City National Bank • Los Angeles, CA

46d • $24 - $37

About The Position

Responsible for assisting the Operations Manager and Operation Shift Lead by assisting mailroom colleagues with daily tasks and monitoring the department workflow to ensure daily tasks are complete. Assist with cross training within mailrooms and monitoring the performance expectation and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures.

Requirements

• Bachelor's Degree or equivalent
• At least three years supervisory experience
• Ability to operate a motor vehicle

Nice To Haves

• Experience with Microsoft
• Knowledge of Postal Regulation
• Ability to communicate with bank personnel and good writing skills
• Ability to function independently and make deadlines and quality standard

Responsibilities

• Maintains safe and clean work environment by educating and directing personnel on the use of equipment, and resources, maintaining compliance with established policies and procedures.
• Maintain workflow by monitoring steps of the process and maintain quality service by establishing and maintaining standards.
• Ensure company vehicles are inspected and maintained according to bank policy.
• Ensure colleagues are informed, by conducting frequent staff meetings.
• Ensure daily record keeping, attendance, and shifts turnover reports are complete and filed according to the department procedure.
• Provide input to management on staffing, work schedules and improvements, as business needs change, and schedule colleague’s vacations, so there’s no critical impact to Service level Standards.
• Collaborate with Internal clients, vendors, and maintain updated knowledge of US Postal Service, FedEx, and UPS regulations.
• Maintain adequate department supplies and ensure mail equipment maintenance is maintained, to prevent downtime and interruption of mail services
• Fulfill FastTrack and ASAP request for Mail Services and communicate to departments and the other Mail Centers on status updates.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level