Operations Office Manager

EMR Metal Recycling • Pensacola, FL

7d • Onsite

About The Position

EMR USA is seeking a highly organized and customer-focused Operations Office Manager to join our team at our Pensacola, Florida facility. This key administrative and operational role supports daily office and scale operations and serves as a backup for Cashier, Truck Scale Operator, and Commercial Administration functions.
The ideal candidate thrives in a fast-paced industrial environment, has strong attention to detail, and enjoys working with both customers and operations teams.

Requirements

• High school diploma or GED required
• 1–2 years of customer service or administrative experience preferred
• Experience in scale operations, cashiering, or industrial/yard environments is a plus
• Strong customer service and interpersonal skills
• Excellent attention to detail and organizational abilities
• Basic to intermediate computer proficiency
• Ability to work independently and as part of a team
• Effective verbal and written communication skills
• Ability to work under pressure in a fast-paced environment
• Must be able to pass a background check, physical, and drug screening

Nice To Haves

• Experience in scale operations, cashiering, or industrial/yard environments is a plus

Responsibilities

• Serve as backup for Cashier, Truck Scale Operator, and Commercial Administration roles as needed
• Weigh incoming and outgoing loads using automated scale systems
• Process customer tickets and payments; maintain accurate cash and check balances
• Enter and retrieve transaction data from internal systems
• Process inspection tickets and maintain inventory controls
• Communicate with yard personnel regarding incoming and outgoing loads
• Provide excellent customer service to dealers, vendors, drivers, and customers
• Answer and route phone calls and emails
• Maintain transaction files and documentation
• Monitor radiation detection systems and maintain required records
• Order office supplies and coordinate office maintenance
• Assist with budgeting, reporting, and administrative support
• Identify operational issues and recommend process improvements
• Stay current on scrap commodities, industry trends, and regulations
• Perform additional administrative and operational duties as assigned

Benefits

• EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees