Operations Monitoring Engineer

HealthEZ • Minneapolis, MN

30d • $95,000 - $135,000 • Hybrid

About The Position

The Operations/Monitoring Engineer is a hybrid technical and leadership role responsible for ensuring the reliability, performance, and security of the organization’s IT infrastructure. This position oversees daily operations, leads a team of network administrators and security personnel, and drives the design and implementation of monitoring frameworks that support a Microsoft-centric environment. The ideal candidate will provide tactical troubleshooting, strategic planning, and consistent team mentorship to maintain a stable, secure, and proactive operations function.

Requirements

• Bachelor's degree in IT/Computer Science/Network Engineering or related field.
• Proven experience as an Operations, Monitoring, or Systems Engineer in a Microsoft-centric enterprise environment.
• Strong leadership experience with a track record of managing or mentoring IT operations teams.
• Advanced knowledge of Microsoft technologies, including Azure, M365, Active Directory, Intune, Defender, and related monitoring/security tools.
• Solid understanding of network administration, routing/switching, firewalls, and security protocols.
• Excellent troubleshooting, analytical, communication, and incident management skills.
• Ability to collaborate effectively across technical and non-technical teams.

Nice To Haves

• Certifications such as Microsoft Certified: Azure Administrator, Azure Security Engineer, MS-500, AZ-104, or similar credentials.
• Experience with cloud infrastructure (Azure preferred), virtualization, backup/DR solutions, and infrastructure automation.
• Familiarity with SIEM/SOAR tools, identity protection, endpoint management, and enterprise security frameworks.
• Experience in regulated environments (healthcare, HIPAA, SOC 1/2) is a strong plus.

Responsibilities

• Oversee daily operations of IT systems, network components, and security controls across on-premise and cloud environments.
• Implement, manage, and continuously improve monitoring tools, dashboards, and alerting systems (e.g., Azure Monitor, Sentinel, Defender, Intune).
• Analyze monitoring data to identify trends, mitigate risks, and prevent service disruptions through proactive incident avoidance.
• Develop and maintain standard operating procedures (SOPs), runbooks, escalation workflows, and communication protocols.
• Lead, mentor, and manage the operations team, including network administrators, system engineers, and security personnel.
• Oversee work allocation, performance management, and professional development for team members.
• Foster a collaborative, service-oriented culture focused on accountability, transparency, and continuous improvement.
• Serve as an escalation point for complex operational or security issues, guiding the team to swift and effective resolution.
• Collaborate closely with Architecture, Application Development, Security, and Data teams to align operational practices with enterprise goals.
• Work with cross-functional stakeholders to diagnose and resolve system issues, integrate new technologies, and streamline workflows.
• Participate in planning and execution of maintenance windows, deployments, upgrades, and major IT initiatives.
• Develop, implement, and enforce operational best practices for system uptime, patching, change control, and incident management.
• Contribute to network and security oversight, including firewall management, endpoint hardening, vulnerability remediation, and compliance alignment.
• Ensure systems and documentation meet organizational and regulatory requirements (SOC, HIPAA, internal risk assessments, etc.).

Benefits

• Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees