Operations Manager (49957)

US&S, Inc.•Greenville, SC

1d•$43,000 - $45,000

About The Position

The Operations Manager is responsible for the oversight and management of an assigned segment of US&S’ janitorial operations portfolio. The Operations Manager is exceptionally familiar with each assigned client’s operating profile, current and potential service requirements, and labor utilization. He/she coordinates resources to ensure that we exceed customer expectations and provide quality operations in an efficient manner. The Operations Manager serves as a subject matter expert regarding all aspects of these janitorial contracts and is a key consultant to prospective clients, current clients, executive management and employees. This role also generates new business revenue through existing account operations and the development of new prospects. The Operations Manager may determine levels of resources required by prospects and assist with writing proposals and bids as needed.

Requirements

Associate or bachelor’s degree in related field or equivalent professional experience.
Well-developed communication, leadership, and customer service skills.
Ability to work well with others and foster a positive team environment.
Ability to multitask and prioritize tasks effectively.
Knowledge of cleaning techniques, chemicals, and equipment.
Strong attention to detail.
Familiarity with safety regulations and procedures.
Proficiency with Microsoft Office Suite and standard business technology.
Ability to pass background screening.
Ability to pass pre-employment and ongoing drug and alcohol screening tests.
Ability to pass requirements to obtain a security badge, as needed by the client.
Authorization to work in the US as per the E-Verify database.
4 or more years of experience managing janitorial services operations.

Nice To Haves

5 or more years of experience managing janitorial services operations.

Responsibilities

Effectively manage his/her assigned operations portfolio to ensure contractual requirements are being met or exceeded and that work is being completed in an efficient and safe manner.
Develop and maintain effective relationships with clients and prospects.
Serve as a subject matter expert within the field of janitorial operations.
Assist in the process of acquiring new accounts and promoting other growth strategies.
Develop and implement strategies that maximize efficiency and decrease operating costs.
Effectively supervise and mentor area supervisors, janitorial and floor tech supervisors, and other team members as needed within assigned operations portfolio.
Ensure compliance with applicable safety, quality, CIMS certification, human resource, and other policies, protocols, and requirements.
Provide assistance with janitorial/custodial duties as needed and appropriate.
Perform various reporting and administrative work.
Ensure compliance with applicable federal, state and local laws and regulations. Adheres to all Company policies and procedures (including, but not limited to, those prescribed in the US&S Employee Handbook and the US&S, Inc. Safety and Health Program Manual), as well as client requirements.
Attend meetings and trainings as appropriate to maintain and enhance job knowledge and skills.
Receive and respond to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility.
Other job duties as assigned.