Operations Manager

SST Direct•Havertown, PA

8d•$60,000 - $70,000•Remote

About The Position

Seeking an Operations Manager for a direct hire long-term opportunity with a growing Light Commercial/Residential Plumbing company conducting installation and servicing in and around Wayne/Havertown, PA. Pay : $60K to 70K annually based on experience or let us know what you desire Benefits : Medical, Dental, Vision insurance, PTO and more! Remote Work : Work can be performed remotely with flexibility for in person needs as they come up. You’ll have the freedom to manage your day while staying connected to the team and the flow of operations Schedule : M-F (8 am to 5 pm)

Requirements

5 plus years of relevant experience
Willingness to grow and expand with the company
Bachelors degree management preferred
Must be able to pass and maintain background and drug testing.

Responsibilities

Handle permitting processes and ensure compliance with local requirements.
Manage fleet operations, including vehicle monitoring, maintenance tracking, and fuel card accounts.
Coordinate excavation subcontracts and vendor relationships when specialized services are needed.
Oversee technician onboarding by collecting W-9s and setting them up in ServiceTitan.
Support back-office reporting (job completion rates, revenue tracking, etc.) to keep leadership informed and operations transparent.
Keep plumbers supported and scheduled efficiently so every job gets the right tech, the right tools, and the right timing.
Manage scheduling adjustments — reschedule customers when emergencies, arise, fill cancellations, and optimize routes for efficiency.
Support and train AI tools (like Avoca) to assist with inbound calls and ensure responses feel human, friendly, and on-brand.
Monitor and renew customer memberships, proactively reaching out before expiration and offering renewal incentives.
Track open Accounts Receivable, follow up with customers, and resolve payment issues professionally.