Operations Manager

GCA Services Group•Saint Paul, MN

About The Position

The Parking Manager supervises and coordinates the work of ABM Parking Services employees that provide parking management to parking facilities. Pay: $80,000/annually The pay listed is the salary range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM ABM Team Member Benefits | Staff & Management

Requirements

A minimum of three (3) years' experience in the field and prior management experience is required.
Must have knowledge of MS Office Applications including Word, Excel, Outlook and PowerPoint.
Must have excellent verbal and written communication skills.
Able to work well in a customer focused team environment.
Excellent customer service, employee relations and good tenant/customer interaction skills.
Proven ability to work with a variety of staff and management.

Responsibilities

Will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration.
Promotes positive employer/employee /customer relationships and interactions.
Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.
Interacts directly with the operations manager on a daily basis to maintain close communication regarding maintenance and staffing of operations.
Responsible for maintaining positive customer relations from property management level up to senior executive level.
Supports ABM activities in budget preparation and vendor/contractor oversight and is responsible to help manage cost and to identify and institute cost savings projects.
Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards.
Responsible to develop, enhance and submit various professional level written reports, rate surveys, correspondence on a timely basis.
Reports daily to ABM Operations Manager and executive levels of the organization.
Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.
The position is required to attend and participate in meetings.
Be readily available on a 7-day, 24 hour on call basis and to work off shifts when required.
Respond effectively to emergency calls on a as need basis.
Will manage a staff of maintenance personnel.
Interact with guests and property management on a daily basis.
Staff scheduling and payroll management for all employees in accordance with the budget.
Auditing of daily cash transactions, ticket and validations controls and POS (Point of Sale) reconciliations.
Perform other duties as assigned or requested.