Operations Manager

Ridge Energy Savers • Lake Wales, FL

15d

About The Position

Lead with Integrity. Build for the Long Term. Make a Real Impact. For over 51 years , Ridge Energy Savers has proudly served the Lake Wales community with honest, reliable, and expert HVAC and generator services. As a second-generation, family-operated business , we’ve built our reputation on integrity, quality craftsmanship, and a genuine commitment to doing right by our customers - values that are as recognizable as our iconic red service vehicles. We’re seeking an experienced Operations Manager to help lead our growing team and ensure our day-to-day operations continue to reflect the high standards our customers expect. This role is ideal for a hands-on leader with experience in the home services industry (HVAC, electrical, or related trades) who can balance people leadership, operational efficiency, and financial performance.

Requirements

• 5+ years of leadership experience in the home services industry (HVAC, electrical, generators, or similar).
• Proven experience managing operations, teams, and budgets.
• Strong understanding of field service operations and customer service best practices.
• Excellent leadership, communication, and problem-solving skills.
• Comfortable using operational software and data to drive decisions.
• Ability to balance strategic planning with hands-on, day-to-day leadership.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee daily operations across service, installation, and support teams to ensure efficiency, quality workmanship, and exceptional customer experience.
• Partner with ownership and leadership to develop, manage, and monitor budgets, including operational and financial performance.
• Analyze operational data and KPIs to identify opportunities for process improvements, cost savings, and growth.
• Lead, mentor, and support department managers and team members, fostering accountability and professional development.
• Collaborate on staffing plans, scheduling, and resource allocation to support business needs.
• Ensure compliance with safety standards, licensing requirements, and company policies.
• Support hiring, onboarding, training, and performance management efforts across departments.
• Promote a positive, team-first culture rooted in trust, service, and long-term relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed