Operations Manager - Supply

Snorkel AI•New York City, NY

3h•$128,000 - $160,000

About The Position

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! At Snorkel AI, we are pioneering new approaches to data development. Are you driven by solving challenging problems and delivering exceptional results? Snorkel AI is seeking an Operations Manager. As an Operations Manager, you will manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role blends operational rigor, analytical thinking, and cross-functional collaboration, offering a unique opportunity to make a significant impact. Build and refine ticketing processes to streamline operations and improve response times Design and implement automated form processes that reduce manual work and improve data collection Create automated email workflows to enhance communication and operational efficiency Develop custom queries to extract actionable insights from operational data Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows

Requirements

5+ years of experience in operations, project management, or related roles
Proven track record of building and optimizing operational processes from the ground up
Strong analytical skills with experience creating queries and extracting insights from data
Excellent project management abilities with attention to detail and follow-through
Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
Proficiency with collaboration and database tools (Airtable experience a plus)
Strong communication skills and ability to work effectively with cross-functional teams
Experience with CRM systems
Familiarity with SQL or other query languages
Background in technical operations or working with engineering/product teams
Experience in a fast-growing startup or technology company
Knowledge of email automation platforms

Nice To Haves

Self-starter who thrives in ambiguous environments and can build structure from scratch
Systems thinker who can see the big picture while managing detailed execution
Problem-solver who enjoys identifying inefficiencies and implementing creative solutions
Collaborative team player who can influence without authority
Continuous learner excited to pick up new tools and technologies

Responsibilities

Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
Drive faster decision-making abilities for the team by exposing key insights from within the process
Determine user information that is missing, which leads to user experience improvements
Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
Grow our user base through implementation of retention and incentivization programs
Partner with teams across the organization to identify operational bottlenecks and implement solutions
Manage external partnerships and be a point of contact for them in resolving issues