Operation Manager - Citadines Connect Fifth Ave

Stonebridge Hospitality Management • New York, NY

12h

About The Position

The Operations Manager is responsible for the daily and long-term management of hotel operations with a strong focus on Housekeeping and Front Office. This role ensures the highest levels of cleanliness, guest service, and operational efficiency. The Operations Manager leads and supports Housekeeping in daily room inspections, linen control, staffing, and service standards, while closely collaborating with the Front Desk and Reservations to maximize occupancy, coordinate room status, and ensure an exceptional guest experience. This position maintains a visible presence in the lobby and public areas as part of a rotating manager schedule, actively engaging with guests, responding to needs, and monitoring cleanliness and safety. The Operations Manager provides leadership, training, and support to hotel staff, assists with financial reporting and administrative tasks, and serves as Manager on Duty as required. The goal of this role is to exceed guest expectations, enhance service delivery, and uphold brand standards across all hotel departments.

Requirements

• Two years of Front Desk experience in the hospitality industry, with a proven ability to manage high guest traffic and maintain service standards.
• Associates Degree in hospitality management or a related field preferred.
• Strong multitasking skills with the ability to work in a fast-paced environment.
• Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and hotel property management systems.
• Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management.
• Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills.

Nice To Haves

• Associates Degree in hospitality management or a related field preferred.

Responsibilities

• Guest Experience & Lobby Presence
• Housekeeping Operations
• Front Desk & Rooms Division Collaboration
• Leadership & Staff Management
• Financial & Administrative Responsibilities
• Safety, Security & Presentation
• Manager on Duty

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees