Operations Manager - Akins Ford Arena/The Classic Center

The Classic Center•Athens, GA

About The Position

Under the direction of the Director of Operations, the Operations Manager oversees all aspects of event setup and conversion from planning through execution. This includes coordinating with multiple departments, supporting Event Services with day‑of needs, and ensuring all logistics run smoothly behind the scenes. This position also plays a key role in supervising staff, streamlining processes, and maintaining excellent relationships with clients, contractors, and internal teams.

Requirements

One year of experience in operations within arenas, convention centers, stadiums, or theaters preferred.
Bachelor’s degree preferred.
Knowledge of venue fire and life safety guidelines.
Ability to work variable and sometimes demanding hours.
Proficiency with Microsoft Office.
Ability to obtain required certifications and licenses, including forklift, CPR, and a state driver’s license.
Strong customer service skills and an understanding of crowd management practices.
Clear and professional communication skills in spoken and written English.

Responsibilities

Lead and execute event setups and conversions, including staging, seating, barriers, dashers, and ice cover.
Supervise hourly operations staff and serve as the point of contact for third‑party staffing groups.
Assist the Director of Operations with scheduling staff, vendors, and event logistics.
Analyze challenges, identify solutions, and implement improvements that support organizational goals.
Build and maintain strong working relationships across departments, with contractors, and with facility users.
Ensure the building is prepared and maintained to meet event and show requirements.
Support hiring, training, coaching, and accountability for Operations team members.
Help determine staffing levels and recommend adjustments as needed.
Collaborate on developing and optimizing operational systems, processes, and storage strategies.
Coordinate communication between building teams and show personnel during load‑in and load‑out.
Resolve event‑related concerns with professionalism and attention to customer satisfaction.
Serve as Manager on Duty as scheduled.
Maintain back‑of‑house organization, appearance, and workflow efficiency.
Assist with annual equipment inventory and additional duties assigned by the Director of Operations.
Work a flexible schedule, including nights, early mornings, weekends, and holidays.
Perform the physical requirements of the role, including lifting up to 50 pounds and extended periods of standing and walking.