Senior Operations Manager | Full-Time | Ford Idaho Center

Oak View Group•Nampa, ID

6d•$67,500 - $84,500•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Utilizing independent judgment, the Senior Operations Manager manages, supervises, and coordinates the day-to-day operations of the Ford Idaho Center. This employee’s primary responsibilities include facilitation of changeovers, oversight of all housekeeping, as well as the general maintenance and repair of facility systems. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. This role pays an annual salary of $67,500-$84,500 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until May 1, 2026. About the Venue Ford Idaho Center features a variety of flexible spaces to host events of all types and sizes. The Ford Idaho Center is a unique combination of three venues under one complex: Ford Idaho Center Arena, Ford Idaho Sports Center, and Ford Idaho Horse Park. The complex is flexible to meet the needs of events of all types and sizes and is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events. The venue works with the nation’s leading promoters (Live Nation, PBR, FELD, AEG, Pepper Entertainment, etc.) to produce world class events like Kenny Chesney, Zach Bryan, Professional Bull Riders, Hozier, Monster Jam, and many more.

Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.
Degree in Facility Management or related field preferred
High School Diploma (or equivalent) required
Experience in Equine footing management and maintenance
Minimum of 4-6 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
Self motivated with excellent organizational skills
Ability to communicate clearly and concisely in the English language, both orally and in writing
Must be comfortable multi tasking and working in a fast-paced environment
Familiarity of OSHA requirements
Strong interpersonal skills necessary, including excellent verbal and written communication skills.
Possess valid driver’s license or have the ability to acquire
Ability to work independently and as part of a team
Must be physically capable of heavy lifting (50 pounds), assembly and orderly set-up or physical facility inventory items including livestock arena panels, livestock bedding, sports turf, staging, seating, tables and other even driven needs.

Nice To Haves

Degree in Facility Management or related field preferred

Responsibilities

Assists Sr. Director of Operations in the overall daily operation and maintenance of the Ford Idaho Center.
Plan, direct, coordinate, and review the work plan for Ford Idaho Center services and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
Help Create and review Operations schedules.
Responsible for updating and approving Operations time cards
Prepare and seek bids for contracted services in the Ford Idaho Center
Responsible for maintaining and updating Ford Idaho Center emergency response and fire safety plans
Represents Operations Department in absence of Sr. Director of Operations
Select, train, motivate and evaluate Operations Managers, Supervisors and full and part time staff
Provide and/or coordinate department staff training
Work with Managers and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
Assume management responsibility for all services and activities involved in the operations of all arena, amphitheater, and Horse Park spaces
Ensure staff is working safely, efficiently and are aware of proper safety guidelines
Responsible for execution of and compliance with Contracts
Plan, direct, coordinate, and review the work plan for facility operations
Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
Partner with Operations Managers to complete part-time housekeeping /conversion and contracted labor scheduling
Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors
Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
Provide excellent customer service assistance to internal and external clients
Maintain a customer first mentality