Operations Manager

Blue Water Hospitality Group, LLC•Ocean City, MD

About The Position

As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for hotel guests. This role directs the Pool bar and Parking lot and assists with student housing. Additionally supporting Front Office operations and Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality’s mission, vision, and values and will work in a hands-on capacity to maximize the overall efficiency and profitability of the property.

Requirements

Independent self-starter
Ability to operate effectively in a fast-paced, guest-focused environment
Competitive with a strong desire to win
Effectively communicates to a variety of audiences and can tailor communication appropriately.
Ability to manage multiple projects and work assignments
Effective use of computer software, and social media tool
A minimum of 2 years of previous hotel operations and leadership experience with a large staff and focus on exceptional guest service
An appropriate combination of education and work experience to support on-the-job effectiveness

Nice To Haves

A bachelor's degree in hospitality management or another related field is preferred
CPO Certified (preferred)

Responsibilities

Monitor and evaluate all department daily activities as they are related to outdoor pool bar and parking areas to ensure the successful operation of these services, and amenities.
Establish and review departmental standards, guidelines, and objectives.
Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media
Regularly intervenes, assists, and documents guest or employee incidents
Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Performs other duties as assigned
Provides regular and reliable attendance