Operations Manager
About The Position
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!
Requirements
- Excellent communication, organization and customer service skills
- Understanding of basic cash procedures
- Basic computer skills
- Ability to handle challenging customer issues with patience, tact and professionalism
- Excellent training skills
- Excellent leadership and management skills
- Current CPR Certification
Responsibilities
- Manage Operations team to ensure policies and procedures are followed at all times
- Hires, trains and supervises operations team members
- Responsible for control of cash deposit and sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works to manage/process cancellations following procedures in place to retain member
- Assists to ensure all members concerns are addressed in a timely manner
- bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-thrus
- Communicates with Owner regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
