Operations Manager

TekSynap•Washington, DC

1d•Onsite

About The Position

We are seeking an Operations Manager to join our team supporting the United States Senate in Washington, DC. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting roughly 12,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure. We are seeking a highly skilled and motivated Operations Manager to oversee and manage IT infrastructure and operations. The ideal candidate will have a strong background in IT management, excellent problem-solving skills, and a proven track record of successfully leading IT teams. The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all IT systems, services, and support processes. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Bachelor’s degree in computer science or equivalent field
10 years of experience in operations and management of LAN support, system integration, complex network designs, network administration, telecommunications, and data processing projects
Ten years of experience in management of broad-based IT programs
Advanced customer service skills and training
Familiar with implementing ISO 9001:2015 standards and practices
Strong problem-solving and decision-making abilities.
Able to pass Capitol Police Background Check

Nice To Haves

Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.

Responsibilities

Demonstrated ability for oral and written communication with the highest levels of management.
Demonstrated excellence in planning, directing, and managing IT projects/operations.
Lead and manage the contracts IT operations team, providing guidance, training, and support to ensure high performance and professional growth.
Develop and implement IT policies, procedures, plans and best practices to maintain a robust and secure IT environment.
Knowledge of industry-accepted standards and best practices related to IT operations
Knowledge of and experience with help desk support and operations.
Knowledge of networking and network-based software applications.
Demonstrated experience in an IT environment
Maintain program service levels and specifications.
Oversee the maintenance, monitoring, and upgrading of IT infrastructure, including servers, networks, and hardware.
Ensure high availability and reliability of all IT systems and services through proactive monitoring and performance tuning.
Meet the needs of the customer, ensuring timely and effective resolution of issues and requests.
Implement and maintain IT security protocols to protect data and assets from threats and vulnerabilities.
Ensure compliance with relevant regulations and industry standards, conducting regular audits and assessments.
Manage relationships with external vendors and service providers, negotiating contracts and ensuring service quality.
Exercise ISO 9001:2015 series practices throughout the performance of this Contract. ISO 9001:2015 standards