Operations Manager

Home2Suites•Philadelphia, PA

38d

About The Position

urzak Hotel Group is looking for an energetic, highly passionate Operations Manager for our 248-room hotel to oversee the Front Office, Pantry, Security and Housekeeping operations. The Operations Manager will be required to evaluate guest satisfaction and set department targets and objectives. The ideal candidate will have a proven record of accomplishment of success in operational areas of a select service hotel. Hilton branded experience is preferred.

Requirements

5+ years of experience in the hospitality field, preferably in a Hilton branded hotel environment preferred.
College degree a plus.
Proficiency with PEP system a plus.
Proficient with common computer software programs (Excel, Word etc.)
Demonstrated passion and sense of urgency in the achievement of results.
Highly motivated individual with strong leadership skills
Excellent time management and strong organizational skills.
Self-motivated and results oriented.
Creative problem-solving skills.
Solid work ethic.
Strong interpersonal skills

Responsibilities

Review and refine operating process and procedures with the aim of optimize the workforce.
Work hand-in-hand with Front Office Manager and Housekeeping Manager.
Guest Service Scores: It is imperative, that you maintain and review on a daily and weekly basis SALT score and Social Media reviews with your operational team to achieve the properties goals.
Ensure tasks flexibility among the teams to secure a high-performance team
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement above all on quality, guest arrival experience and cleanliness
Collaborate with all departments to ensure smooth and productive communication.
Secure guest satisfaction through high service delivery.
Be the face of the House with strong accountability and Ownership.
Operate within departmental budgets through effective stock, cost controls, and well managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
Ensure team members have an up-to-date knowledge of all room categories and amenities.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well.
Ensure staffing levels cover business demands.
Ensure communication meetings are conducted and post-meeting minutes generated.
Contribute to succession planning within the hotel and company.
Ensure team members comply with hotel security, fire regulations and all health and safety legislation
Proficient in property management systems
Ensure the department adhere to hotel policies and procedures