Operations Manager
About The Position
The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.
Requirements
- Knowledge of general and medical environmental/janitorial services procedures as required through related experience.
- Knowledge of environmental procedures to maintain compliance with Local, State, Federal and Company requirements.
- Knowledge of upcoming new industry standards or innovations.
- Ability to develop KPI’s through a team approach and develop a scorecard to manage to company outcomes.
- Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.
- Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.
- Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.
- Oral Communication Skills
- Written Communication Skills
- Interpersonal Relations
- Customer Relations
- Customer Service
- Diplomacy
- Budgeting
- Math Aptitude
- Negotiations
- Organization
- Planning
- Professionalism
- 5 YEARS Previous Janitorial Management experience a MUST
- Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.
- Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.
- Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
- High School diploma or equivalent
- Five years' management experience
- Must have good balance and coordination.
Nice To Haves
- College degree (preferred)
Responsibilities
- Work scheduling of all account personnel
- Improving work standards
- Conducting site evaluations/audits
- Overall inventory/equipment usage
- Budget control
- Troubleshooting/ problem solving
- Orientation/training of management, supervisory and support personnel
- Safety compliance
- Customer relations
- Special project work as requested
- Ensure that all managed services are being provided in a proper and cost-effective manner
Benefits
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
