OPERATIONS MANAGER
About The Position
NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them. The Operations Manager is responsible for all pre-trip communications with our customers, primarily school groups. They accurately and efficiently manage pre-trip paperwork collection, communicate program logistics, and coordinate with other campus departments including Education, Facilities and Food Service to ensure a seamless customer experience. This is a full-time exempt position. This position takes place at our campus in Yosemite National Park (El Portal, CA), and cannot be performed remotely.
Requirements
- 2-4 years of relevant Operations and/or Customer Relationship Management (CRM) experience
- Excellent communicator with a strong customer service orientation
- Extremely detail oriented with organizational, task, and time management skills
- Able to follow, implement, and model effective risk management practices
- Demonstrated office experience, managing and communicating information quickly and accurately
- Strong interpersonal skills and ability to work as part of a team
- Flexibility and enthusiastic attitude
- Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
- All NatureBridge Employees are required to complete a background check in order to be eligible for employment.
Nice To Haves
- If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.
Responsibilities
- Communicate regularly with Group Coordinators about pre-trip paperwork requirements and program logistics.
- Conduct weekly informational phone calls with Group Coordinators.
- Track and send emails to over 200 school groups a year.
- Train new Group Coordinators on how to prepare their chaperones for a NatureBridge experience.
- Accommodate special circumstances for individuals and/or groups, including dietary restrictions and medical limitations.
- Participate in monthly cross-departmental meetings
- Lead innovation and maintenance of our Customer Relationship Management (CRM) tools.
- Manage online registration, Salesforce portals, and the Program Information drive.
- Prepare weekly Site Manager, Program, and Food Service Notes.
- Collaborate with other NatureBridge campuses to revise paperwork and operational systems.
- Update and steward the NatureBridge Yosemite webpage.
- Address risk management concerns with clients/vendors and coordinates necessary modifications with associated staff.
- Work closely with Campus and National Director of Risk Management.
- Rotating Manager On Call Duties.
- Perform all other duties as assigned by supervisor.
- Occasional weekend and night work.
Benefits
- Medical, dental and vision insurance
- Option for a 403b retirement plan with employer match after six months
- Generous paid vacation, training days and sick leave
- Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more
- Low-cost, employer-provided housing may be available to rent
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
