Operations Manager

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Requirements

High school diploma or equivalent required.
Minimum 3–5 years of hotel operations or hospitality leadership experience.
Experience supervising multiple departments strongly preferred.
Knowledge of front desk, housekeeping, and overall hotel operations required.
Strong leadership, communication, and team development abilities.
Excellent customer service and conflict-resolution skills.
Knowledge of hotel systems (PMS, POS, work order systems, etc.).
Understanding of housekeeping standards, front office procedures, and F&B operations.
Ability to analyze reports, manage budgets, and control labor and expenses.
Strong organizational and time-management skills.
Ability to work flexible schedules including nights, weekends, and holidays.

Nice To Haves

Bachelor’s degree in Hospitality, Business, or related field preferred.

Responsibilities

Support the General Manager in overseeing daily operations across assigned departments.
Lead, coach, and support department managers, supervisors, and hourly associates.
Ensure guest satisfaction by maintaining service standards and responding to concerns promptly.
Monitor cleanliness, maintenance, and overall presentation of guest rooms and public areas.
Support staffing, scheduling, training, and performance management.
Assist in developing and executing operational procedures, SOPs, and brand requirements.
Monitor labor, expenses, and department budgets for efficiency.
Coordinate with Engineering, Housekeeping, Front Office, and F&B to resolve guest or operational issues.
Conduct property walks, inspections, and audits to ensure compliance and quality.
Support onboarding and ongoing development of team members.
Participate in safety, compliance, and risk-management efforts.
Assist with operational reporting, meetings, and leadership communication.
Serve as Manager on Duty (MOD) as scheduled.
Perform additional duties as assigned by management.