OPERATIONS MANAGER

1-800-PACK-RAT LLC•Rochester, NY

13d

About The Position

1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations. Position Overview: We are seeking an experienced and motivated Operations Manager to provide inspired leadership for the operation of one of our local facilities. This role involves making important policy and strategic decisions, as well as developing and implementing operational policies and procedures. The Operations Manager will ensure excellent customer service by properly executing deliveries and service requests as scheduled. Additionally, they will manage daily route scheduling, inventory, customer opportunities, and collections, while ensuring a safe workplace for all facility employees.

Requirements

Strong leadership skills
Effective problem-solving skills
Ability to make sound business decisions
Proficient software skills
Strong communication skills
Ability to adapt in a fast-paced environment
Ability to use power tools and forklift safely
Possesses strong organizational and time management skills
General knowledge of DOT and OSHA requirements for a safe workplace
Forklift experience REQUIRED

Nice To Haves

CDL A or B with exceptional driving record preferred
Must secure and renew Medical Examiner’s Card by passing DOT Physical (every two years) if CDL licensed

Responsibilities

Supervise and manage daily operations and facility employees
Train, communicate, and enforce company and DOT safety procedures
Ensure proper maintenance of facility and storage units
Provide excellent customer service by executing deliveries and other requests for service
Make recommendations for employee actions including hiring, pay, training, and performance reviews and terminations
Perform facility opening and closing functions
Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures
Prepare, evaluate, and balance the employee and delivery schedules
Manage customer relationships and resolve customer issues
Manage facility inventory and assets
Work and manage warehouse and route as needed
Schedule and coordinate meetings
Successfully manage and collect on past due accounts
Develop strategies for better workplace efficiency, safety, and goal achievement
Email and phone correspondence
Liaise between managers, customers, and employees
Monitor spending patterns and budget
Assist with marketing initiatives as needed