Operations Manager

Xylem•Milwaukee, MI

18d•$96,600 - $173,000•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Operations Manager leads end-to-end operations for 15 water industry product lines at the Holland, MI campus. This role sets and executes operational strategy, leads a team of operational professionals, and ensures performance consistently meets or exceeds customer expectations. The Manager drives continuous improvement through data-driven reviews, audits, and cross-functional collaboration while ensuring full compliance with industry standards and regulatory requirements. Regular reporting to senior leadership ensures transparency, accountability, and sustained operational excellence. Incorporate Lean Management, Continuous Improvement, and Lean Six Sigma (LSS) principles into daily operations Onsite position with 6 Direct Reports

Requirements

Bachelor’s in Business Engineering, Administration, Supply Chain Management, 5 years experience in operations leadership/plant management and at least 5 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Incorporate Lean Management, Continuous Improvement, and Lean Six Sigma (LSS) principles into daily operations
Proven experience in import/export operations with significant supervisory experience.
Expert level understanding of advanced failure analysis techniques.
Strong problem-solving and analytical skills to identify issues and develop effective solutions.
Excellent verbal and written communication skills to report findings and make recommendations.
Strong analytical skills to interpret complex data and translate it into actionable insights.
Proficiency in data analysis tools and software, such as Excel, Google Analytics, SAP, and various CRM platforms.
Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.

Responsibilities

Strategic Planning: A strategic thinker with a test and learn approach to marketing efforts and process improvements. Create and implement long-term business strategies
Develop and monitor budgets and financial plans
Analyze market trends and make recommendations for improvement
Project Management Oversee project timelines and ensure deadlines are met
Coordinate with different departments to ensure smooth project execution
Identify and resolve any project issues or conflicts
Supply Chain Management Manage inventory levels and ensure timely delivery of goods
Negotiate contracts with suppliers and vendors
Monitor and analyze supply chain processes for efficiency and cost-effectiveness
Quality Control Develop and enforce quality control procedures
Conduct regular audits to ensure compliance with standards
Address any quality issues and implement corrective actions
Risk Management Identify potential risks and develop contingency plans
Ensure compliance with health and safety regulations
Monitor and address any legal or regulatory issues
Customer Service Develop and maintain positive relationships with clients
Address any customer complaints or concerns
Implement strategies to improve customer satisfaction
Data Analysis and Reporting Track and analyze key performance indicators
Generate reports on operations and present to upper management
Use data to identify areas for improvement and make recommendations.
Team Management: Challenge status quo Lead and manage a team, providing guidance, feedback, and support.
Set goals and KPIs for team members and monitor performance.
Foster a positive and collaborative work environment.
Develop and implement training programs to keep team members updated on trends and strategies.
Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals.
Balance competing priorities and adapt as needed.
End-to-end Project Management: Lead improvement projects from initiation to completion.
Monitor progress, address challenges, and ensure timely delivery of measurable results.

Benefits

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

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