Operations Manager

McCollister's Transportation.•Maryland Heights, MO

21d

About The Position

Reports to General Manager of Branch The Operations Manager is responsible for planning, leading, organizing, and controlling activities related to and necessary for an effective and profitable service delivery mechanism and consistent with corporate direction, policies, procedures and objectives. The primary responsibility of the Operations Manager is to ensure the company exceeds client expectations on every service assignment. The position must support the sales mission profitably while building a stable, well-trained workforce. It must maintain a reliable and safe fleet that conforms to company, van line and industrial requirements both functionally and administratively. Operations Managers must be knowledgeable in all areas of operations and be prepared to become involved as necessary to service the customer.

Requirements

3-5 years of experience with operations management in the transportation industry
Highly organized and able to prioritize, meet deadlines and handle multiple tasks simultaneously
Ability to work independently and within team settings
Strong analytical, communication and interpersonal skills
Problem solving and innovative thinking skills
Informed and knowledgeable of the industry/competition
Knowledge of DOT regulations
Proficient in Microsoft Office Suite and Google G Suite excel spreadsheets and word

Nice To Haves

Warehouse management, dispatch, load planning, and customer service experience is s plus

Responsibilities

Consistent revenue growth through effective resource planning.
Revenue forecasting, budget planning and expense control.
Staff wage and monitor driver performance evaluations.
Recording and reporting performance, evaluating performance annually, assessing performance against objectives and performance standards, and identifying deficiencies.
Ensure driver compliance with all company policies and performance objectives.
Establish performance standards, defining criteria to measure progress against objectives.
Consistent, well-implemented training programs with measurable and well-documented results.
Establishing organization structure, identifying and grouping employees into efficient and effective positions.
Consistent reporting of accident and injury frequency and occurrence data.
Fleet administration responsibilities including maintenance records, mileage recording and permits.
Provide accurate information regarding directions, routing, appointment times and other load-related information.
Accurately enter load and driver information into the system, ensure loading protocols are followed.
Lease operator recruitment and retention.
Maintain non-union status.
Customer awareness- cognizant of customers’ business, accurately determine customer needs.
Company awareness- knowledgeable and understands the functions/services of McCollister’s.
Operational proficiency- skilled and able to plan and execute a broad range of services or design and deliver custom services in response to unique client needs.
Execution of position responsibilities must be consistent with corporate policies and procedures as defined in the Employee Handbook.