Operations Manager

Miner, LTD • Norwalk, CA

29m

About The Position

The Operations Manager will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branch across the assigned territory.

Requirements

• Experience managing service personnel.
• Must be Customer Service oriented.
• Must have strong Business Management experience with a proven track record.
• Ability to improve and shape the culture of the workplace environment.
• Excellent interpersonal skills and a collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Proven ability to thrive in a fast paced, technology driven service environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Extensive skills in Microsoft Office Products.
• Exceptional organizational skills.
• Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
• Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
• High School Diploma or GED required
• The selected candidate will be required to pass a criminal history background check.

Nice To Haves

• Associates degree or higher, preferred.

Responsibilities

• Communicates job expectations, plans, monitors, and appraises job results.
• Prioritize repairs and have quick decision-making skills.
• Work with staff to reduce customer down time.
• Develop a culture of safety that meets or exceeds the company’s high standards.
• Recruit and train high-quality technicians.
• Maintain a high standard of quality customer repairs and customer service.
• Initiates, coordinates, monitors and enforces systems, policies and procedures.
• Resolves personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
• Initiates and fosters a spirit of cooperation and team work within and between departments.
• Answering questions and responding to requests by internal and external customers.
• Maintains safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Facilitates mentor training for individuals that will be responsible to help train new employees.
• Must develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment.
• Assist with monitoring technician WIP reports and ensure limited hours remain for EOM.
• Other duties as assigned by supervisor.

Benefits

• Competitive pay - Plus incentive opportunities!
• Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring - Learn from our experts in the industry
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees