Working Operations Manager

Foxtrot Aviation Services•Cleveland, OH

4d•$65,000 - $65,000•Onsite

About The Position

FoxTrot Aviation Services is seeking a consistently hard working Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team. Based at the Cleveland Hopkins Airport (CLE) This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays. The Operations Manager (OM) is a critical role responsible for maintaining a culture of safety and operational excellence at their jobsite. The OM is tasked with overseeing all safety measures, scheduling, staffing, supply management, documentation, quality control, training, and client communication. The OM must enforce safety policies, manage daily operations efficiently, and ensure high-quality service delivery. This role requires frequent interaction with the Safety Department, accurate documentation, proactive problem-solving, and a strong commitment to continuous improvement and team management.

Requirements

Proven knowledge of safety regulations and operational best practices.
Proven experience in a managerial role with a focus on safety, scheduling, staffing, and quality control.
Strong leadership, communication, and problem-solving skills.
Proficiency in documentation, payroll management, and inventory tracking.
Ability to travel as needed and work flexible hours.
Bachelor’s degree in Business Administration, Management, Safety, or related field preferred.
1-3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability.
Regular travel and occasional overnight stays are required.
Ability to work flexible hours and be on-call for urgent issues.
Lifting up to 50lbs, bending, and twisting
Working with a high level of detail 8 to 10 hours per day
Medically cleared to operate heavy machinery and perform all physical work
The candidate needs to be excellent at communication and available by a cell phone with a consistent number.
The candidate must have a valid driver's license and reliable

Nice To Haves

Relevant certifications in safety and management are a plus.

Responsibilities

Safety and Compliance: Prioritize and champion a safety culture daily, ensuring all team members adhere to internal and external safety expectations.
Act as the ultimate safety ambassador onsite, maintaining constant contact with the Safety Department for guidance on safety concerns and issues.
Disseminate safety findings to the team weekly via the HIT Form and ensure compliance with safety policy 700.
Stringently evaluate jobsite safety, report potential hazards, mitigation procedures, or incidents to the Safety Department.
Address safety issues proactively with a "better safe than sorry" attitude.
Scheduling and Attendance: Finalize and share the weekly schedule by 8 PM Sunday night. Forecast scheduling needs and make adjustments as required.
Maintain an acceptable attendance record and ensure proper documentation of tardiness and absences for the crew.
Staffing and Performance Management: Predict and communicate any hiring needs to the staffing team promptly. Assist in staffing interviews as requested.
Conduct quarterly performance reviews for team leads and ASs. Manage turnover by addressing staff issues and hosting monthly team meetings to gauge morale.
Facilitate monthly team meetings to address morale and any issues.
Supply and Equipment Management: Ensure the station is consistently stocked with necessary supplies, including proactive ordering from external sources if needed. Approve and submit locker reorder forms in a timely manner.
Perform monthly audits on equipment status and chemical stock. Organize and manage the supply locker for efficiency and safety.
Update all inventory management tracking systems and associated checklists.
Documentation and Administration: Audit and verify all forms, including badge trackers, disciplinary action forms, HIT Forms, and termination forms.
Submit payroll and expense reports on time and accurately. Approve or deny PTO requests for team members.
Meet finance compliance and complete the Financial Pulse Sheet. Document and address any issues with disciplinary actions and terminations.
Create new customers in QuickBooks and communicate with Accounts Payable/Receivable as needed.
Quality Control: Master quality standards, teach and rectify quality complaints, and catch issues before clients do. Ensure all jobs are completed per company procedures.
Conduct internal audits and ensure the location meets the composite quality score of 3.75.
Training and Development: Provide thorough training to all team members and develop training plans for new hires, including coordinating with the Training Department for advanced sessions.
Proactively reach out to the Training Department for recurrent training sessions as needed.
Communication and Reporting: Maintain clear and effective communication with the PM, co-workers, supervisors, and clients regarding labor budgets, P&L, staffing, and safety.
Communicate regularly with clients to share updates, manage time constraints, address workflow disruptions, and handle quality complaints.
Execute targeted upselling strategies by engaging directly with program managers and customers to identify service expansion opportunities and align solutions with operational needs
Conduct professional correspondence via email and with personnel. Debrief using the "five W's."
Vehicle Management: Audit vehicles for safety, maintenance, and cleanliness. Ensure timely maintenance and communicate deficiencies to the PM.
Ensure vehicles meet legal compliance prior to travel and manage basic maintenance up to $350 without approval.
Be trained in accident protocol.
Operational Support: Assist with pop-up jobs and be willing to travel and stay overnight as needed for 5-7 days.
Participate in operational committees (e.g., People’s Committee, Safety Committee) and demonstrate location solidarity by working with the team.
Share new customer sale leads with the PM but have the autonomy to close on project sales.
Regularly update and review the location’s P&L.