Operations Manager

Watermill Express LLC•Ripon, CA

18d•$22 - $32

About The Position

Summary/Objective: The primary objective of the Operations Supervisor is to be a hands-on leader responsible for delivering guidance and technical support for Field Personnel as assigned. This leader will monitor operations performance and technical aspects of the refill stations to create a safe and efficient work environment. This position is responsible for meeting the market’s key performance indicators (KPI). Every Watermill Express employee is expected to perform their job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company’s Pledge of Conduct. The Pledge of Conduct includes conducting work honestly, fairly and with integrity. This position is hourly, non-exempt ranging from $22-$32 Essential Functions: Perform supervisory duties for all assigned personnel. Ensure operational uptime for assigned units. Maintain the station maintenance program which ensures the company’s quality standards are met. Participate in and/or oversee collection procedures. Operate within maintenance, repair, and controllable expense budgets. Keep a positive attitude when interacting with customers. Maintain a professional appearance (clean uniform and vehicle). Oversee routine service and maintenance on company vehicles. Oversee market’s vehicle organization, maintenance, and cleanliness. Lead technical operations within the market. Function as the subject matter expert to assist in resolving high-level technical issues with our refill stations. Evaluate employee performance and/or identify technical and performance training opportunities to ensure Company standards are met. Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance. Provide SMART training and ensure all employees are certified. Provide safety training to all employees and ensure the market employees follow all safety protocols. Review and monitor unit support systems and delegate actions to appropriate staff. Assist with warehouse organization and cleanliness, as needed. Support District Manager and Regional Manager as needed. Regular and predictable attendance for required schedule. Follow safety guidelines and act in a safe manner All other duties assigned

Requirements

Strong leadership and team building skills.
Ability to balance hands-on with oversight duties.
Well-developed written and oral communication skills.
Strong working knowledge of ERP, technical support systems, and MS Outlook.
Team player with positive attitude.
Bilingual English/Spanish preferred.
Ability to operate standard office equipment.
Ability to read written instructions.
Ability to operate a smart phone.
Clean motor vehicle record and current valid driver license.
Ability to work on-call for rotating weekends and evening.
Ability to clearly communicate technical information.
Basic mathematical skills.
Familiar with use of voltmeter and similar diagnostic equipment.
Electrical, maintenance, repair, or similar experience preferred.
Willing to gain certifications as required.
Ability to lift 50 pounds.
Capable of climbing ladders, walking, standing, stooping and bending.
Ability to work safely in limited space inside refill stations.
Ability to work in a variety of weather conditions, including extreme heat and cold.
Ability to safely operate a motor vehicle.
High School Diploma or equivalent preferred.
Advanced electrical and plumbing knowledge and experience required.
Refrigerant and backflow certification preferred.
Prior leadership experience preferred.

Nice To Haves

Bilingual English/Spanish preferred.
Electrical, maintenance, repair, or similar experience preferred.
High School Diploma or equivalent preferred.
Refrigerant and backflow certification preferred.
Prior leadership experience preferred.

Responsibilities

Perform supervisory duties for all assigned personnel.
Ensure operational uptime for assigned units.
Maintain the station maintenance program which ensures the company’s quality standards are met.
Participate in and/or oversee collection procedures.
Operate within maintenance, repair, and controllable expense budgets.
Keep a positive attitude when interacting with customers.
Maintain a professional appearance (clean uniform and vehicle).
Oversee routine service and maintenance on company vehicles.
Oversee market’s vehicle organization, maintenance, and cleanliness.
Lead technical operations within the market.
Function as the subject matter expert to assist in resolving high-level technical issues with our refill stations.
Evaluate employee performance and/or identify technical and performance training opportunities to ensure Company standards are met.
Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
Provide SMART training and ensure all employees are certified.
Provide safety training to all employees and ensure the market employees follow all safety protocols.
Review and monitor unit support systems and delegate actions to appropriate staff.
Assist with warehouse organization and cleanliness, as needed.
Support District Manager and Regional Manager as needed.
Regular and predictable attendance for required schedule.
Follow safety guidelines and act in a safe manner
All other duties assigned

Benefits

Company provided vehicle.
Comprehensive medical insurance- no monthly premium for employee only coverage.
Employer HSA contributions (if applicable).
Company provided life and AD&D insurance.
Optional benefits include dental, vision, supplemental life, short-term disability, accident and critical illness coverages.
Company provided Employee Assistance Program (EAP).
Vacation accrual.
Paid holidays.
401k and Roth eligibility with company match.
Company provided attire.
Incentive opportunities available (FT positions).