Operations Manager

Spectrum Health Systems•Lowell, MA

4d•$26 - $29•Onsite

About The Position

The Operations Manager is responsible for: Working with the Program Director, provides operational support to the Lowell Inpatient Programs Coordinating the Quality Improvement Process, providing direct supervision to recovery specialists as directed by the Program Director, and ensuring operations are running efficiently and tracks outcomes Providing technical and operational assistance to program staff Working the hours required to meet the business needs of the organization including the ability to work more than 40 hours in a work week

Requirements

High School diploma/GED required
Minimum of two years supervisory experience in a healthcare or customer service field preferred
Must have excellent verbal, social and writing skills
Working knowledge of computer programs such as Microsoft Word and Excel preferred
Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies
Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff, and regulatory agencies

Nice To Haves

Bachelor’s degree preferred.
Minimum of two years supervisory experience in a healthcare or customer service field preferred
Working knowledge of computer programs such as Microsoft Word and Excel preferred

Responsibilities

Working with the Program Director, provides operational support to the Lowell Inpatient Programs
Coordinating the Quality Improvement Process
Providing direct supervision to recovery specialists as directed by the Program Director
Ensuring operations are running efficiently and tracks outcomes
Providing technical and operational assistance to program staff
Working the hours required to meet the business needs of the organization including the ability to work more than 40 hours in a work week