Operations Manager (Holiday Inn Express Georgetown Ky)

Rainmaker Team•Georgetown, KY

About The Position

As Operations Manager, you will keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You will maximise financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

Requirements

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
Previous experience in a hotel of similar size and complexity preferred
Must speak fluent English

Nice To Haves

Previous experience in a hotel of similar size and complexity preferred

Responsibilities

Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
Recommend or initiate any HR elated actions where needed
Drive a great working environment for teams to thrive – connect departments to create sense of one team
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
Monitor and report variances against budget and control labour costs and other expenses.
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
Foster positive owner relationships if applicable and assist in providing ongoing information and status reports
Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
Review guest feedback and implement strategies for continuous improvement
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
Comply with federal, state, and local laws regarding health, safety and alcohol services
Maintain a focus and commitment to operating a “green” hotel
Perform other duties as assigned. May also serve as manager on duty