Operations Manager

Entrusted•Charlotte, NC

30d

About The Position

The Operations Manager will be one of the first hires in Entrusted’s new Charlotte, NC branch, playing a key role in helping launch and scale our presence in this market. This is a unique opportunity to join a growing company at the ground level of a new expansion, where your impact will be felt immediately and your growth path will be clear. The Operations Manager is responsible for building and overseeing Charlotte’s mitigation operation by establishing process effectiveness, developing a high-performing field team, ensuring profit goals are met, and fostering a culture consistent with Entrusted’s core beliefs and values. The role will also support construction needs as well as the location continues to expand. This hands-on role supports day-to-day restoration operations by helping ensure jobs are completed efficiently, safely, and in alignment with what was promised to clients.

Requirements

Must be willing to work in a “blue collar” environment
Builds strong customer relations and delivers customer-centric solutions
Makes good and timely decisions
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Providing direction, delegating, and removing obstacles to get work done
Holding self and others accountable to meet commitments
Consistently achieving results, even under tough circumstances
Developing people to meet both their career goals and the organization's goals
Building strong-identity teams that apply their skills and perspectives to achieve common goals
Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences

Nice To Haves

Preferred: 2+ years of supervising/managing people, ideally in field services, operations, or similarly fast-paced environments

Responsibilities

Establish and execute mitigation processes consistent with Entrusted’s operational standards
Oversee daily mitigation operations to ensure efficiency, quality, and profitability
Monitor job performance, timelines, and costs to meet revenue and gross profit goals
Identify and implement process improvements as the branch scales
Direct and support field team members in a fast-paced, hands-on environment
Coach, develop, and hold team members accountable for performance and results
Help build a strong, engaged team culture aligned with Entrusted’s core values
Support hiring, onboarding, and development of new team members
Ensure consistent satisfaction among clients, partners, and internal stakeholders
Collaborate closely with Sales, Construction, and Operations leadership
Communicate clearly and effectively to align expectations as volume increases
Foster a culture of accountability, engagement, and ownership
Lead with integrity, sound judgment, and strong decision-making
Model Entrusted’s beliefs, values, and leadership traits daily