Operations Manager

Arkos Health•Downers Grove, IL

13h

About The Position

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in Arizona, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve. We are looking for a Operations Manager to join our team! How You'll Make a Difference: The Operations Manager will be responsible for driving operational excellence in alignment with the market strategy. By collaborating closely with leadership, the Operations Manager will align priorities, prepare actionable insights, and foster clarity across teams. Acting as the Marketing Champion for the GA Market, they will ensure development, production and inventory of locally relevant, up-to-date materials that effectively engage members and communities. Through diligent monitoring of KPIs and leveraging data for continuous improvement and strategic planning, they will strengthen operational efficiency and support quality initiatives aligned with HEDIS, CMS, and NCQA standards. Additionally, this role will serve as a critical liaison across internal teams and external partners, ensuring smooth administrative operations and cohesive stakeholder communication. Why Arkos? Great Benefits! Employer-paid Medical, Dental and vision premiums at no cost to you Employer-paid Short-Term Disability premiums at no cost to you Employer-paid Life Insurance premiums at no cost to you Employer matching 401(k) 15 days annual combined sick/vacation during your first year 10 paid holidays Your Birthday off! We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team! We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today!

Requirements

Bachelor’s in healthcare administration, business administration, or related field
At least 3 years of experience in healthcare consulting, strategic planning, operations management, or project management
Experience working in population health or value-based healthcare
Knowledge in healthcare operations, CMS quality measures, and provider management
Language & Communication Skills: excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients.
Decision Making: strong ability to self-manage time to manage multiple projects and priorities in a fast-paced environment
Computer Skills: able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite,
Problem Solving: strong analytical and problem-solving skills

Nice To Haves

Prior experience working in start-up or early-stage companies
Prior experience in marketing to members/patients

Responsibilities

Collaborate with leadership to facilitate decision making and ensure effective executives of market initiatives, including by not limited to, chronic disease management, preventative care, and care transition
Prepare materials and insights for key meetings, ensuring alignment and clarity across leadership
Serve as a Marketing Champion for the GA Market, by collaborating with the corporate marketing team to ensure materials are up to date and tailored to local market needs, supporting effective member and community engagement
Monitor KPI’s to assess market effectiveness
Develop and implement standard operating procedures (SOPs) to support care coordination, and patient engagement
Utilize data to drive continuous improvement and support strategic planning
Serve as a liaison between internal teams, provider partners, and external stakeholders
Support quality improvement initiatives aligned with HEDIS, CMS, and NCQA standards
Ensure administrative processes run smoothly by serving as market lead for facilities, technology, and other vital areas