Operations Manager

Rent the Runway•Arlington, TX

17h•$78,400 - $98,000

About The Position

The Operations Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching their Process Assistants and Associates. They are responsible for engaging their team during a shift to optimize safety, production, cost, and quality while maintaining a positive employee experience. Managers are leaders who exhibit empathy and compassion for associates in all of their actions, ready to help in any situation, make tools available, remove obstacles for associates to excel in their roles.

Requirements

Minimum of 3 years of experience in leading and managing teams.
Must demonstrate the ability to make independent decisions.
Possess a positive, "can-do" attitude and excellent interpersonal skills.
Flexibility to work varying shifts, hours, nights, and weekends as required by business needs.
Strong communication skills, both written and verbal; Spanish fluency is a plus but not required.
Proficient computer skills (Intermediate to advanced, including spreadsheet and presentation software) and the ability to operate standard warehouse equipment (e.g., scanners, ladders, warehouse management software).
Proactive and forward-thinking, with the capacity to articulate a point of view and drive process improvements.
Skilled at quickly recognizing, diagnosing, and resolving workflow and associate challenges.
Must operate with a strong sense of urgency and meticulous attention to detail.
Commitment to aligning with the company's Core Values to deliver a world-class customer experience.
Physical ability to lift up to 50 lbs, depending on the specific requirements of the role.

Responsibilities

Actively run shifts with safety, quality, production, and cost at the forefront of all decision making.
Enforce safety guidelines, cleanliness, and security standards.
Implement weekly schedules and manage labor budgets.
Establish and meet KPIs.
Maintain strong working knowledge of processes and policies.
Focus on team and department growth and development.
Recruit, screen, and select talent at Process Assistant, Associate, and Team Lead levels.
Communicate feedback to improve the operation and employee experience.
Execute and present quarterly projects that meaningfully improve the business.
Partner cross-functionally and interdepartmentally to solve issues.
Lead teams through change and embrace continuous improvement.
Be patient, have strong communication skills, and the capability of giving and receiving effective feedback, including disciplinary action conversations.
Design, implement, and monitor continuous improvement processes for the team.
Oversee overall productivity of the department and workflow.
Be the primary point of contact for a team of Associates and Team Leads.
Be comfortable speaking in front of groups of all sizes.
Partner with Trainers and Team Leads to develop, maintain, and apply learning tools.
Maintain ownership and accountability for Team Leads and their execution.
Communicate cross-departmentally.

Benefits

Paid Time Off, including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first, and we’ve got you covered.
401(k) match - an investment in your future.
Company-wide events and outings - our team spirit is no joke - we know how to have fun!

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